For any company, its customer service is a major driving force behind its growth. And with the right contact center software, you can improve the customer experience while making your support team’s job easier. You’ll be able to resolve queries and reach out to potential customers across multiple channels with ease. But with a wide variety of contact center software available today, which one should you go for?
Working at a call center isn’t easy. In fact, over half of call center employees feel burned out on a daily basis.1 Call center agents who are very stressed out struggle to provide great customer service. And when they leave out of burnout, it gets expensive. The average cost to replace an employee is six to nine months of their salary.2 But call center stress isn’t inevitable.
Between 2005 to 2017, there was a 159% increase in remote work. Even prior to the Covid-19 pandemic, remote work was growing at an exponential rate. This is due to the increased demand for flexible work schedules and recent advancements in technology. As a result of the pandemic, there was an additional surge of remote workers. Approximately half of the American workforce is currently working from home.
In a world where collaboration is the source of all successful projects, you need a tool that will help you organize, sort and manage all aspects of your work in an efficient and simple way. A lot of people’s first choice is ClickUp that although a great tool can be a bit overwhelming. Today we will be talking about ClickUp alternative cloud solutions for people who are looking for something different that would fit their needs better.
A product roadmap is a constantly evolving process throughout the product’s lifecycle. And it’s up to you — the product manager — to set the priorities and make sure you align your product roadmap with company initiatives; a process which involves identifying ways to improve and prioritize your products. But how can you be successful in doing this if you haven’t even gauged how your customers feel about the product in the first place?
As an agency owner, you already know that inefficient processes can cause serious frustration for your clients. In the worst cases, inefficiencies might even cost you the relationship. Agencies have many moving parts — from media buying, prospecting, and account planning, to hiring, onboarding, and payroll — which makes it easy to trip over your own feet and fall into inefficient habits and processes.
If you are looking for the best project management platform for your business, there is no doubt that you’ve heard of both Basecamp and Asana. Basecamp and Asana are two cloud-based project management tools that help businesses achieve sustainable workflows by organizing workloads through a team collaboration pipeline.
These days, the team collaboration tools are enormously helping businesses to combat the coordination challenges that working teams face! The ever-increasing collaborative technology, tools, and systems allow group work to happen at ease, both at the office and remote locations. The changing times are making the future of work collaboration change according to it.
As a consultant, time tracking should be an essential part of how you do business. It’s the easiest way to ensure you get paid for the hours you put in. For an employer, this means you won’t underpay or overpay your consultants. And from a productivity standpoint, time tracking gives you insights into how long you spend on tasks and how to improve your time management skills.
