Employees at more than 74,000 organisations and counting can now securely direct message anyone – inside or outside their company

Building new tools for a new way of working

The alarm rings on your phone. It’s 7 am. You swipe up to shut the alarm and unlock your phone to check your messages. The first message is from a client in Europe requesting an urgent video conference call for 7:30 am your time. You roll out of bed, freshen up, put on a crisp shirt over your shorts and flip flops, fix yourself a cup of coffee, and you’re ready to roll.

Remote working has taken over this past year, as we’ve all had to make changes to stay safe during the Covid-19 pandemic. Although it may have started as a necessity, many businesses and individuals have realised the benefits that remote work can bring, and are looking to continue to incorporate it into their normal routines going forward. But remote work doesn’t just benefit full time employees. There can also be a large number of benefits for contractors, and the teams that hire them.

The importance of the retail customer experience has increased multifold over the pandemic, even at a time when a record number of retailers have had to shut down their physical stores. But this period has also set apart the cream of retail stores from their contemporaries, through their agility to provide a seamless retail customer experience online – finding ways to stay relevant even with a decrease in footfall, and adapting their existing strategy to be digital-first.

Our community has been at the heart of what makes Mattermost great since the earliest days. The first community members were people who were trying out the earliest versions of the platform, filing bugs and wanting to make feature improvements. Our open source community has grown, contributing thousands of pull requests, from new features and plugins to translations and documentation.

If you think that COVID-19 and remote working have had no impact on HR, think again. This pandemic has had a major impact on the physical and mental state of the workforce, in addition to redefining the technological aspects of the workplace. Every organization observed a major change in how teams work and that led to even bigger radical shifts in HR trends.

Wondering how to grow your online business during a crisis situation? Adjusting to an unknown and turbulent reality can be harsh, especially for businesses. The Covid-19 crisis was the beginning of the end of a lot of small and medium businesses globally. According to the International Trade Survey, at least one out of four businesses were projected to close as the crisis endured.

Interested in call center attendance management? Managing attendance is crucial as every call center needs a sufficient number of agents present for each shift. Only then can you keep clients satisfied and meet service level goals. These agents also need to be on-time because their tardiness can have a ripple effect on the entire call center’s operations. That’s why companies need an effective way to manage the attendance of call center agents.

Working in the office was a blessing. Traveling, and having water cooler conversations was fun for office-going people worldwide. And then the pandemic hit and forced everyone to work from home. After working in the office for years, can you even imagine running a business virtually without any concept of a physical office space? We’re going to talk exactly about that in this article, and more so, how to do it effectively! Running a virtual company is not a foreign concept.