Teams | Collaboration | Customer Service | Project Management

Latest Posts

Hiring programmers with a take-home test

There’s no perfect process for hiring great programmers, but there are plenty of terrible ways to screw it up. We’ve rejected the industry stables of grilling candidates in front of a whiteboard or needling them with brain teasers since the start at Basecamp. But you’re not getting around showing real code when applying for a job here. In the early days of the company, we hired programmers almost exclusively from the open source community.

All about emojis

In person, you can easily tell someone’s mood based on their body language and how they speak, but that’s much more difficult with text alone. Emojis are a great way to add tone to a piece of text and also help make text-based conversation feel more casual, relaxed, and fun. Thanks to emojis, we can chat with much more real emotion than you might get by being careful about your word choice or by including just the right number of exclamation marks and periods at the end of a sentence.

9 Tools Shaping Up Automation for Remote Teams

“The next big thing most likely to kill 10 million people will not be a war but a virus.” — Bill Gates, Ted Talk 2015 Who could have imagined that his farsightedness would hold true in 2020, have us locked in our homes, and the global economy falling like a house of cards? COVID-19 has affected lives of people across the globe in a way that many unexpected things are becoming the new normal.

5 key things to make your remote product team successful

Now that we’ve all dived into the deep end of remote working (thanks, #covid-19), it’s time product managers take stock of which tools and practices will help their teams maintain both focus and motivation. Previously PMs enjoyed the co-location perks of in-person stand-up meetings, watercooler chats, and live dynamic brainstorming. But without those opportunities for nuanced face-to-face communication, how can you lead your product effectively?

How to avoid isolation when working remotely

April 24, 2020 Remote work isn’t just a growing trend anymore – it has rapidly become a necessity for businesses all over the world. While many are adapting to working from home for the first time, even teams that are already remote are having to adjust their routines and mindset. They are having to deal with a whole new work dynamic that they’ve never tried before.

5 steps to reducing friction in customer support

The software-buying process is notoriously stressful and complex, which tends to carry over when buyers become customers, given the challenges many support organizations grapple with. According to Dan Gingiss, author and keynote speaker, customer support experts and practitioners showed marginal improvement in 2019. Since the buying journey is already complex, does the customer journey have to be just as complicated?