Teams | Collaboration | Customer Service | Project Management

Online and offline retailers are at war. For years, offline retailers have been struggling to stem the tide of shoppers leaving their stores, abandoning them for the convenience of online shopping. But this year, finally, their efforts have seen some positive press. It’s not a matter of if, but when. So here’s the question for both retailers: How does online and offline customer service compare, and does it really make a difference?

If there’s one thing the folks at Zoho Projects have learned all these years, it’s how incredibly diverse you and your companies are. You’ve shown us how creative you can be in the way you use our features and the way you adapt Zoho Projects to fit your teams. We’ve kept this diversity in mind as our product has grown and evolved.

We released Zulip Server 2.0.1 today. This is a bug fix release, containing a dozen cherry-picked changes since Zulip 2.0.0.

Business growth is a sign of success. But for customer service teams, it’s a good thing that comes with complications. As the department brings on more agents and gets a higher number of inquiries, continuing to use the old processes that once worked often falls short. And if a customer service team used to success suddenly finds itself falling behind on goals because of the change, it’s bad for customers and agents alike.

Everyone is online these days. It’s a given that this is how we now live and interact. We would find it extremely difficult to guide our lives without the internet. But with this trend of interacting on a digital plane, it’s sometimes easy to lose track of the human side of our interactions. It’s only too easy to treat online experiences as mere “exchanges” instead of unique stepping stones for developing and understanding relationships.

We're excited to announce the release of Zulip Server 2.0, containing hundreds of new features and bug fixes.

Every year we ask executives a series of questions on key topics. This year we chose to focus on communication, security, privacy, and regulation as these have been hot topics in 2018. We asked more than 300 executives from the US and Europe about their views on some key topics.

I’ve written at least 50 headlines for our monthly integrations post, you think you could do better? Let’s just move onto what you’re all here for.

Hot on the heels of Riot Web 1.0 we’ve released updates to Riot Android and iOS with all new colours and automatic secure key backup for your encryption keys so you’ll never again lose your encrypted messages! Plus, the Riot Website (https://riot.im) has had a complete and beautiful overhaul! Now featuring much more useful and up-to-date information and much less eye-injuring purple.

A great customer service team can add wings to a company’s growth, by helping win and retain client loyalty. But should you build your team in-house, or hand it over to a specialist? Customer service BPOs (business processing outsourcers) are companies that specialize in handling customer queries that come in via email, chat, phone, social media, and other channels.