The retrospective is a familiar end-of-cycle exercise for product development teams who follow Agile methodology. Done right, it can be a highly impactful process with the potential to improve how teams collaborate, function, and innovate. But all too often, teams skip this critical step of reflection in favor of moving on to the next “big” thing.

Tracking keywords enables users to stay on top of relevant topics, discussions, and text from incoming webhooks happening across teams and different channels. However, some keywords do not warrant a high-signal “heads up” in the form of triggering a notification sound every time a keyword is mentioned. Starting with Mattermost v9.2 Professional and Enterprise Edition, users can declare keywords and phrases to passively track.

You would be hard-pressed to find a team leader today who acknowledges being a micromanager. But they’re out there and doing untold damage to morale, productivity and profit potential. Micromanagement’s most immediate impact is on employee engagement levels. Feeling controlled, undervalued and unable to make decisions, employees withdraw or leave altogether. But the influence goes far beyond disgruntled employees.

Every business needs software solutions to thrive, and building the right tech stack means companies can put customer experience front and centre. But with so many options out there, finding the best integrations for each of your clients can be a head scratcher. In the context of Zendesk, ‘tech stack’ refers to a combination of tools and technologies that work together with our products – all geared toward improving a business’s customer experience (CX).

If you’re reading this, you probably have an IT support team in your company, but there’s a significant chance you don’t have an IT help desk at your disposal – something that needs to change ASAP. There are a large number of reasons why that should be your number one priority. Here are the ones we consider the main three: At the end of this guide, you’ll have a clear view of how you can make all three (and more) possible. Let’s begin!

In-app messaging can be an excellent channel to communicate with users, provide support, deliver updates, and sell your offerings. Appropriate usage of such messaging helps businesses secure customer trust and enhance user experience. So, with targeted elements and dynamic messages, businesses can leverage in-app messaging to drive user engagement and increase sales. In the blog post, let’s explore the in-app messaging best practices you must follow to leverage its fullest potential.

“Time management is life management.” It must be understood that with time management, life can be easy. Each of us gets the same number of hours in a day, but our quality of life changes depending on how we use our time. In the business world, if you are wasting time, you are at a loss; subsequently, your business is at a loss. Therefore, you must take the time seriously and complete your task within the given time. Many business deals are taken back due to the delay in project submission.

Introduction to Work From Home Productivity Monitoring: As we enter 2024 we are entering into the future and we should be excited about the future of modern work culture, gone are the days when people used to commute to offices and spend 9 to 10 hours in the office every day now your home can be your office now your kitchen can be your office even a hill station vacation can be your office because work should not be hampered and the superhero that made it possible was working from home culture, but not ev

Discover the key qualities needed for effective hiring. Uncover strategies to recognize standout traits in candidates, while avoiding potential red flags. Streamline business process protocols with the help of user activity monitoring to boost team performance.