In today's fast-paced business environment, productivity is the name of the game. Companies are always on the lookout for ways to streamline processes, improve efficiency, and ultimately drive growth. One area that often gets overlooked is customer support. Yet, it's a critical touchpoint that can make or break your relationship with customers. In this hyper-competitive landscape, merely responding to customer queries isn't enough.

The idea that working overtime increases productivity has long been taken for granted in today’s hectic workplace. But this very idea is called into question by ground-breaking research from the business-to-business marketplace Expert Market. Their 2023 study, which covered 40 nations, sheds insight on the real relationships between productivity levels and hours spent.

Proper security awareness training is crucial to safeguarding company and client data. Employees should be well-educated about the importance of data security and how to protect sensitive information. Cyber awareness programs covering key topics like email security, intellectual property protection, handling security incidents and so on should be prioritized. However, issues like administrative difficulties or poor employee interests may impair the ease of running training programs.

Think of your project as an Oscar-nominated movie. You won, and you have to go up and give your big speech. Who do you thank? In project management, those people would be your project stakeholders—people who have a stake in your project and have helped you get there in some way. Project stakeholders can vary from the people doing the work to the people approving the work to the people you’re doing the work for, but they’re all important.

Explore 2024's learning trends like micro-learning, gamification, and more. Learn about upskilling and reskilling strategies and how to monitor employee development effectively.

Did you know that as per recent estimates, 43% of cyber attacks are aimed at small businesses? As a matter of grave concern, only 14% of SMBs are geared up to counter such an attack that often severely impacts their brand position and prospects of growth. In this scenario, encrypted collaboration tools can help enterprises strive to safeguard their digital workspaces.

Are you searching for ways to attract clients to your virtual call center? You’re certainly not alone. Many businesses are shifting to virtual call centers to tap into their numerous benefits. However, attracting clients can pose a challenge without strategically approaching it. When securing clients for your virtual call center, you can implement several proven strategies to kickstart your business and ensure its success.

As the tech industry undergoes constant changes, layoffs rise, shaking Silicon Valley to its core. Small businesses have emerged as a symbol of security and stability in this day and age where tech giants rule the business world, standing out in contrast to the quick-changing and fast-paced corporate environment. Despite the challenges they face, small businesses have managed to thrive and make a name for themselves, often becoming pillars of their local communities.

Get insights into HR’s evolution towards People Experience Departments, prioritizing a skill-based hiring and talent journey. This trend emphasizes the significance of human skills and productive working. Discover how Insightful’s software aids in human resources analytics.