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The Asana year in review: A journey through research, insights, and the future of work

As we turn the final pages of this year at Asana, we're celebrating the goals and milestones our customers achieved. To dig into these accomplishments—and explore what made them possible—the Work Innovation Lab dove deep into the nuts and bolts of how work really happened in 2023. What we've uncovered is more than just data; it's a reflection of how our customers—the very heartbeat of Asana—worked, collaborated, set goals, and achieved them together this year. View demo.

Rogue Device Detection in 5 Simple Steps

Rogue devices are sneaky intruders that can threaten your network security. How would you feel if someone quietly crept up to your door night after night? Just as it would unsettle you in the real world, rogue devices do the same in the digital one. The difference is that, in the digital space, an IT Asset Management (ITAM) strategy stands guard.

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Customer Satisfaction Workflows: Why They Matter & Key Elements

Customer satisfaction workflows play a critical role in delivering exceptional experiences. The efficiency and effectiveness of these interactions mold the overall experience. Think of these workflows as a synchronized machine that manages customer interactions routinely. The objective is clear: to meet and exceed customer expectations consistently. With effective design and implementation, these customer satisfaction workflows can transform the customer journey, enhancing your brand's reputation.

Elevating Customer Support: Five Goals to Focus On

In today’s increasingly competitive marketplace, people—particularly those in customer support—are key to setting your company apart from the crowd. Needless to say, the stakes are high. To get you started on the right foot, here are five ways to think about increasing your CSAT and elevating your brand.

Unlocking the Potential of Hidden Teams in the Workplace

Unlock the secrets of hidden teams in the workplace with our comprehensive guide. Discover how to spot these covert collaborators, effectively manage their unique dynamics, and integrate their innovative efforts into your organizational strategy. Embrace the digital shift and utilize Insightful’s remote employee monitoring software to harness the full potential of hidden teams, driving progress and creativity in your business.

10 Best Strategic Workforce Planning Tools in 2024

You could have the best talent pipeline in the world. However, without the right workforce planning tools on your team’s side, they won’t be working at their full potential. Imagine your team members are scrambling for real-time data on which project to prioritize (as opposed to getting all the information at their fingertips in one click).

2024's Ethical Employee Monitoring Software

Get ready to discover the latest ethical employee monitoring software tools of 2024! Companies that use ethical monitoring gain an advantage by treating their employees fairly while keeping track of work. Ethical monitoring helps follow the rules, keeps the workplace fair, and ensures everyone feels respected. Ethical monitoring is vital for companies. Without the right tools, they face: This blog post will share the best ethical monitoring tools that can solve these problems.

Christmas 2023 Version Update: Advanced Revenue Forecasting & Sage Intacct

Ever wondered what the future holds? As a Scoro user, you can now be a lot more confident about it – with our new revenue forecasting options, you’ll know exactly where you’re headed based on your pipeline and ongoing projects. And since finance is the theme of the month, we’re launching our Sage Intacct integration as well!