Teams | Collaboration | Customer Service | Project Management

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The Secret to Data-Driven Customer Support Success

The data collected in your customer support department does not begin and end with customer support personnel. The benefits of the data collected here touches every other aspect of your business including hiring, product support, marketing strategy, and more. Your customer data is an incredibly rich source of information, particularly if your communication channels are optimized for customer use.

How to Develop an Effective Board Meeting Agenda

The time spent in meetings has been rising by up to 10% over the past 20 years. This is why modern boards are imposing to have agenda-driven meetings that waste no one’s valuable time. A typical board meeting agenda not only set topics or priorities, but also keep the board focused on what needs to be addressed. In this article, we will explore more about its importance, and how to create a meeting agenda that doesn’t waste your participants’ time.

Everything You Need to Know About Call Center Monitoring: Tips, Tricks & Best Practices

WAIT! Call centers are still a thing? Surprisingly enough, they are! Even though we have all this mouth-dropping technology, people still prefer human contact, and call centers do the work. If you stumbled upon this blog post it means you are either running a call center or you are planning on settling one, either way, it’s important to continuously perform call center monitoring! In this blog post, we’ll discuss tips, tricks, and best practices for call center monitoring.

The Future of Software Development: 19 Industry Shaping Trends of 2023

Get in-depth insights into the most impactful software development trends of 2023. Our comprehensive review covers everything from blockchain applications and cloud computing to emerging tech like AI, ML, and quantum computing. We also delve into the tools like Insightful’s remote employee attendance tracking system and remote employee monitoring tools that are supporting remote development teams in this rapidly evolving landscape.

Fuel innovation without compromising security with Miro and AWS AppFabric

In today’s fast-paced and ever-changing business landscape, innovation is a key driver for success. Organizations are constantly seeking ways to foster creativity, streamline processes, and improve collaboration to develop and deliver products or services quickly and at scale. Visual workspaces have emerged as a powerful solution, facilitating communication and ideation across teams and departments.

Top 10 Best User Activity Monitoring Software

The trend of work-from-home and hybrid systems is buzzing throughout the world. While some employers are reluctant to remote and hybrid work cultures, employees have embraced the perk of remote work. At the same time, employers face trust issues in employees' performance and productivity. Here hits the user activity monitoring (UAM) system providing you the remote surveillance of your remote team which employers look for.

5 Ways Collaboration Platform Can Help with Online Teaching

The concept of online teaching isn’t new. However, teachers, especially the non-tech-savvy professionals who’ve spent years practicing chalkboard teaching methods, didn’t see it coming until the COVID-19 pandemic left institutions with no other option. That’s when the power of online teaching and learning became more evident, and it continues to flourish with no end in sight.

10 Best Roofing Contractor Software

Perfecting the roofing craft isn't just about mastering the hammer and nails - it's about leveraging technology too. Meet the new-age assistants of the roofing world, the Roofing Contractor Business Software, designed to handle everything from precise estimations to customer relationships. Dive into our top 10 picks and discover how the right software can boost your roofing business's productivity. Let's upgrade your toolbox and take your business to new heights together.

How to Write Effective Meeting Agenda in Microsoft Teams

A constructive team meeting agenda can make all the difference in saving time and maximizing outcomes in Microsoft Teams. By taking the time to prepare through a few key principles and agenda templates, you’ll prevent participants from feeling frustrated and disengaged. It will also ensure everyone arrives with a part to play in a productive, informative discussion.

7 Healthcare Project Management Challenges & Their Solutions

Project management is important in all industries, but healthcare could benefit the most from a comprehensive strategy. As the healthcare industry continues to suffer from budgetary constraints and a talent drought, a healthcare project manager becomes the light in the dark. However, there are several healthcare project management challenges that stop managers from getting the most out of their projects.