Teams | Collaboration | Customer Service | Project Management

Latest News

Stress Less, do more: Automating business processes for a healthier work-life balance

Hey, fellow warrior for a good work-life balance! If you’re currently reading this, you know how hard it is to handle a lot of business chores every day. One minute you’re doing taxes, the next you’re buried in emails, and before you know it, it’s past midnight and you still have work to do. Do you recognize it? We felt that way. But what if we told you there’s a better way to handle all this chaos?

A Comprehensive Guide to Successful Call Center Project Management

Call centers play a crucial role in providing exceptional customer service and support for businesses across various industries. Call center project management is vital to ensure smooth operations, high customer satisfaction, and maximum productivity. In this blog, we will delve into the world of call center project management, exploring key strategies, best practices, and tools that can help you achieve success.

Building Trust through Exceptional Email Support: Best Practices

This blog post provides an in-depth look at how businesses can provide exceptional email support. It outlines various best practices, from prompt responses to personalized communication, and introduces top-notch tools such as Zendesk and Insightful that can make your email support efforts more efficient. Discover how you can establish customer trust, improve relationships, and enhance your brand's reputation through effective email support.

Google Workspace Integration Use Cases: Boosting Efficiency for Project Managers

In today’s digital landscape, remote project management has become the norm for many businesses. Efficient collaboration and streamlined communication are critical for success. In this comprehensive guide, we will explore how project managers in remote teams can harness the power of Google Workspace integration use cases to optimize their workflows and enhance productivity.

7 useful email templates for project managers

Geoff Reiss once said: "Project management is like juggling three balls: time, cost, and quality." As a project manager, you've got a lot on your plate. Streamlining your processes with the right tools and templates can potentially save you a lot of time. One effective way for project managers to speed up their daily workflows is to use email templates.

Workplace Conflicts: Strategies for De-escalation and Resolution

‍Workplace conflicts are inevitable in any organisation. Whether it's a disagreement between colleagues, clashes in work styles, or conflicts arising from differing opinions, unresolved disputes can lead to decreased productivity, low morale, and a toxic work environment. However, conflicts can be managed and resolved effectively through de-escalation strategies.

Science of Productivity - How to Achieve More in a Day?

Knowing for ages that time is priceless, time is money, etc, almost every one of us struggles to manage it properly or to say it better, productively. In fact, when we see some people around us achieving milestones exploiting the same 24 hours that are provided to us by nature, then being less productive feels frustrating often. However, here in this blog, we are going to learn more about the science of productivity than time management.

Embracing Uncertainty: The Advantages of Risk-Taking in the Workplace

Explore the advantages of strategic risk-taking in today's complex business environment. Find out how to evaluate risk with real-world examples from Google, Apple, and SpaceX. Learn how Insightful's performance tracking features offer a better alternative to spy software computer monitoring for evaluating and encouraging innovation in remote work settings.

Engaging financial services employees-despite market fluctuations

The financial market is constantly evolving in tandem with a changing world. Companies now, more than ever, require engaged employees to stay ahead of the competition. However, the financial services industry faces significant challenges due to hiring trends such as digital transformation, an increasing focus on environmental, social, and governance (ESG) values, shifts in customer demographics, diversity initiatives, and cybersecurity risks. How can you keep them engaged? We have ideas.

Implementing the Transactional Model of Communication for Better Collaboration

Did you know that effective communication is so important in business that even a group of penguins couldn’t function without it? That’s right, they communicate to hunt for food and survive in harsh environments. And if they can do it, so can your team! One way to improve your communication is by using the transactional model. Not sure what that is? Let’s dive deeper and see how it can help your team soar like a flock of penguins.