From improving last-mile delivery to enhancing customer engagement, geofencing can help businesses succeed in today’s competitive market. Businesses, especially those in field services, can achieve much with Geofencing. Geofencing technology creates virtual boundaries around physical locations.

Are you searching for a detailed Harvest vs RescueTime comparison? Tracking work hours is essential when it comes to optimizing productivity. Employee monitoring and time tracking software like Harvest and RescueTime helps you do that. Additionally, Harvest can help you with tasks like invoicing and timesheet management. On the other hand, RescueTime can help you spot unproductive activities and block out distractions. So which time tracking software is best for you?

Struggling with your agency's resource management? With so many resources to juggle for any given project (from assigning tasks to staying on budget and on deadline), it's no surprise. Enter resource management software: a valuable tool that can help you make the most of your available resources for each project. However, despite the benefits offered by resource scheduling tools, only 23% of businesses surveyed in 2020 report using them — which seems like a pretty major gaffe!

The consultancy industry has been going through significant changes over the past few years, and these changes are expected to continue into 2023. In this blog, we will explore the key consultancy trends shaping the industry in 2023 and how Scoro can help consulting firms stay ahead of the game.

Suddenly you have a spike in Ticket Volume, but you didn’t see it coming? Don't panic! The first step to effectively manage any help desk is to measure this service desk metric. Organizations want to provide the best possible support to their customers. Several metrics can help them analyze trends, forecast future demand, and optimize support team resources to provide better service. Understanding metrics leads to data-driven decisions.

Any customer support team receives a range of customer requests throughout the day. These can include requests for adding new users, “how-to” questions, password retrieval, and more. The requests are often recurring, and a technology-based customer support tool is needed to implement an agent workflow that allows easy and efficient management of each customer request.

Do you flounder to stay productive and manage your time effectively? With different tasks and uncontrollable distractions vying for our attention, staying focused and getting the job done is hard. But fret not because there is a solution to help you optimize your time and increase your productivity: task batching.

Are you one of the many people wondering how to use Zoom? Well, you’re not alone! In fact, according to Zoom’s Q4 2021 report, their platform had over 467,100 customers with more than 10 employees. So, chances are, you’ll be using Zoom at some point too! But, before you dive into the world of virtual meetings, let’s answer some basic questions. What is Zoom? Who created it? And, when was it first used?

As small agencies, consultancies and other professional service organizations grow, accounting software is often one of the first bits of technology that they implement, and Xero is by far one of the most popular solutions. Having a reliable and automated way to manage your finances is a vital step on the road to success, but what about all the other parts of your business?

As the April 15 tax deadline is fast approaching, what better time to help companies identify a quick and easy route to auditing their internal communications? Here’s how and why to do this without delay—and repeat regularly.