Teams | Collaboration | Customer Service | Project Management

How to track Zendesk tickets with Service Level Agreements (SLAs) in real-time

Geckoboard makes hitting SLA (Service Level Agreement) targets much easier. With Geckoboard, you can monitor Zendesk tickets, including any SLA policies in real-time. That means you can monitor SLA performance and stay on top of tickets which are about to breach their SLA. Geckoboard is a must for anyone working in Customer Support who uses Zendesk.

Unleash Your Team's Potential in a Fast-Paced World

Discover how Workstatus can revolutionize your work environment. From time tracking to attendance management, we've got it all covered. Watch this video to learn how Workstatus can increase your efficiency by 70% and ROI by 35%. 👉 What's Inside This Video? Introduction to Workstatus Importance of Employee Productivity & Efficiency Key Features: Time Tracking, Online Timesheets, Attendance Management, and more!

Demo Den: How to use the command palette for Jira | Demo Den | Atlassian

In this demo, Emily Ditchfield, Product Manager - Jira Software, walks through the command palette capability. The command palette is a purpose-built user interface that allows you to seamlessly interact with Jira with just your keyboard. Use the command palette to find work, perform actions on issues, and navigate to key places in Jira. The features showcased in this video are available to all Jira cloud users.

How Businesses use Zendesk to Stay Agile

Sam Chandler used Zendesk to build her customer service organization "from the ground up." Sam says Zendesk enabled her company to be able to compete with their larger competitors. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

Zendesk's State of Manufacturing Customer Experience Report

Manufacturing companies can anticipate the future and show up strongly against competitors by delivering great customer service. Providing great products is not enough in today’s world – our research indicates that investing in CX is the essential tool for building a strong company and loyal customer base. Our State of Manufacturing report offers examples of how companies are evolving their customer relationships.

Maximizing Productivity with Time Doctor's Productivity Ratings

Are you looking for a way to track and improve your team's productivity? Are you looking for a powerful time management tool to skyrocket your productivity? Look no further than Time Doctor! The new feature of Time Doctor is here: Productivity Ratings. Discover how you can categorize your activities as productive, unproductive, or neutral to gain valuable insights and metrics on the performance dashboard.