Teams | Collaboration | Customer Service | Project Management

In this video, we will reveal our new announcements for the Zendesk Platform for Q3 of 2023. Highlights include hearing about all the new releases that provide agents with flexible, customizable tools that are both powerful and easy to use.

We teamed up with Marcel Petitpas – CEO and Co-Founder of Parakeeto and expert in agency performance optimization – to share valuable insights and practical strategies on how to accelerate growth and maximize profitability. In this video, you will:👉 Learn about the must-know metrics that top agencies track religiously.👉 Discover targets to aim for and industry benchmarks that separate the best from the rest.

Here is a more in depth walkthrough of how to use the Teamsupport knowledge base and how to give your customers the ability to self-serve on our customer hub.

In this interview, Cody Barton, the founder of StartVirtual, discusses the growth and challenges his company has faced in providing virtual assistance services in the real estate industry. Despite the uncertain environment caused by the COVID-19 pandemic, StartVirtual decided to fast-track their launch in March 2020. Cody shares their journey from being a real estate business owner to creating a virtual assistant company, and how they expanded their services to insurance and bookkeeping.

This episode features an interview with Marla J. Albertie, Owner and Founder of Truth Speaks Group. In this episode, Amanda and Marla discuss why cultural fit is a myth, how to brag about yourself, and what we’re getting wrong about DE&I.

Normally, views are created for personal use only. If you wish, you can define the view to be a common view visible to a desired user group. To define a common view, you need the document vault permission for managing the common document vault's common views. Does your M-Files look different? - This video features the latest M-Files user interface (released in November 2022). Please note that the lessons in this video still apply.

In this video, we will reveal our new announcements for AI Powered Conversations for Q3 of 2023. Highlights include hearing about our new bot innovations and agent enhancements on Messaging.

Are you an IT Project Manager looking to measure workplace efficiency? Look no further! This video provides an in-depth guide on how to use Workstatus, the leading SaaS platform for measuring productivity. Discover why Workstatus is the go-to solution for many of today's top companies and learn essential tips for improving efficiency within your organization. With its powerful analytics dashboard, intuitive user interface, and easy setup process - Workstatus helps you analyze data quickly to make informed decisions about project timelines and ROI.

When searching for service desk software, it's crucial to understand the functionalities for every user role in your IT support team. This will ensure not only that your agents, managers, and admins have everything they need for their daily work, but also that your customers adopt it right away. In this service desk admin view walkthrough, you can clearly see how to configure a service desk.

Join Adam O'Donnell on Sit Down Startup as he sits down with David Cummings, the founder of Pardot, which eventually sold to Salesforce. In this episode, they discuss pivoting from unsuccessful strategies, customer discovery, and marketing automation platform, while sharing their personal stories of startup challenges.