Teams | Collaboration | Customer Service | Project Management

On August 6, the Zendesk team hosted another engaging session of the Product Insights Exchange series. The team introduced Action Builder, a powerful low-code tool designed to help customer service teams automate complex workflows without heavy coding. With hundreds of early adopters already onboard, the session focused on data transformation, testing and monitoring, connectors, and reporting. Please grab your favorite beverage, relax and enjoy this insightful session.

Planning product strategy can be messy, but it doesn’t have to be. At Miro, we use our own platform to turn complex strategy planning into a clear, collaborative process that keeps teams aligned and focused. From surfacing leadership asks to defining measurable outcomes and visualizing roadmaps, everything lives in one place so we can move fast without losing the big picture.

What is ITOM? IT Operations Management or ITOM is the set of IT management capabilities organizations need to effectively manage the provision, capacity, availability, and performance of the IT infrastructure - which includes computing, network, and application resources. IT operations management, or ITOM, has gained prominence as an area of strategic focus for IT management leaders and their teams. Now is a good time to take a detailed look at ITOM and how your team and your business might approach it successfully.

We’ve massively expanded the range of call-related metrics from Zendesk you can share on your Geckoboard dashboards, opening up a huge range of possibilities for teams using Zendesk Voice. The new additions can now be found within our existing Zendesk Support integration, and allow you to monitor historical call performance in much more detail than before. Simply click the new Voice category within our Zendesk Support integration, and select from a range of new metrics including.

Discover how Asana’s Work Innovation Lab and Forrester are helping organizations combine collaborative work management and AI for real results. In this fireside chat, learn how to craft an AI strategy designed for adoption, transform your operational culture, and scale collaboration across teams. You’ll hear about: Crafting a winning AI strategy that’s built for adoption and scale Driving enterprise-wide digital transformation with collaborative work management and AI Shifting organizational culture & mindset to embrace this new future of work.

How does your team compare to the top performers? Most benchmarks are based on titles, surveys, or assumptions. This one’s different. Now, you can see how your team compares and what to do next.

At Zendesk Showcase London, Geckoboard CEO Tom Randle sat down with Chris Brogan, VP of Customer and Risk Operations at Token.io, for an eye-opening conversation about transforming support from a reactive function into a strategic powerhouse. The problem Chris solved:"I was the gatekeeper of data where I was getting a lot of requests from senior management... what's happening with tickets? What's going on with the customer journey?".

Ready to build a help center that truly helps your users? Join our experts as they guide you through step four of our self-service series, focusing on testing your setup and monitoring performance. In this video, you will learn how to test the user experience, launch with your most important articles first, and use data to make smart improvements. This session includes practical demos and insights from our live Q&A to help you create an effective help center that customers will love.

Milo Wilkinson is a globally recognized Behavioral Scientist working at the intersection of human behavior, crisis leadership, and predictive analytics. With seven degrees across neuroscience, psychology, and criminal sciences, Milo brings rare depth to her roles as a high-performance coach, criminal profiler, therapist, and keynote speaker. Milo’s work spans boardrooms, locker rooms, and courtrooms—decoding everyone from executives to elite athletes to psychopaths. Known for her sharp wit and accessible insights, Milo makes complex behavior science both engaging and unforgettable.

Learn how the Atlassian Foundation uses Teamwork Collection, the integrated set of Atlassian apps Jira, Confluence, and Loom, to collaborate effectively and move work forward. Three team members walk through a real project and how the Teamwork Collection enabled productivity across their global team. The Atlassian Foundation is working to unleash the potential of social impact teams. Chapters.