From the Employee Page, the Emails tab is where you'll view a history of the user's incoming and outgoing emails for investigation.

From the Employee Page, the Snapshots tab allows you to view a historical log of snapshots, each representing 10 minutes of the user's session activity on any given device.

Dashboard Design Tip #2 – include only the most important content. The less content you include, the easier your dashboard will be to check 'at-a-glance'. This means your dashboard will be more useful to more people.

In this video, we'll explore how SAENTYS, a marketing agency with three offices and a team of 60 talented individuals, streamlined their business operations and improved overall efficiency with Scoro's work management software. Using Scoro's platform, SAENTYS has achieved consistency across their quoting, project management, time tracking, financial analysis, and data insights. This has allowed them to grow as a business and become true leaders regarding operational efficiency and the quality of their client work.

Understand the purpose of your dashboard. Who is it for and why are they using it?

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This episode features an interview with Suman Gopalan, Chief HR Officer at Freshworks. Suman has spent her entire professional career in HR, holding positions at publicly traded companies like The Nielsen Company, Dell Technologies, and Whirlpool. At Freshworks, Suman pilots the global people strategy to develop and engage their employees. In this episode, Amanda and Suman examine diversity in the workplace. They discuss Suman’s passion for women in the workforce, key elements of workplace culture, and why it’s better to hire people that add to that culture versus fitting in.

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Customers want a natural and fluid experience across every interaction with a brand, from bot to agent to sales rep. Gone are the days of “surprise and delight” – most customers don’t want to be wowed, they just expect service to work seamlessly. To achieve this level of efficiency, internal ownership of CX can no longer be confined to tight swim lanes and be viewed solely as a matter of reactive support. Leaders must continue to break down team barriers, integrate responsibilities, and foster collaboration within their organization.

The Sessions Log on the Employee Page is where you'll view live or previous video sessions of user activity to quickly investigate incidents.