Teams | Collaboration | Customer Service | Project Management

Latest Videos

Discussing Decisions! A Basecamp pricing experiment

A raw, unedited conversation between two 37signals' two co-founders, Jason Fried and David Heinemeier Hansson, about a recent decision they made on trying a new pricing model for Basecamp 4. They discuss the decision to try a new pricing model, some of the reasons behind the decision, the tradeoffs inherent in making a decision like this, how it only applies to new customers rather than existing customers, the value of timeboxing experiments, and a variety of other topics.

Chatbot and Live Chat - Tech Talk with Excalibur Data Systems

HaloITSM is a single, all-inclusive ITSM software solution. It will transform your current ways of working into intuitive, up-to-the-minute workflows, as well as give your teams the ability to deliver the very best service to customers and employees alike. It wont just standardize your processes, but it will also deliver valuable analytics, so you can match your IT delivery to the true needs of your business, present, and future.

TrackingTime for Marketing Agencies

Learn how to get the most out of TrackingTime if you work in a Marketing Agency 🚀 When it comes to profitability, efficiency, and productivity, time-tracking tools are game-changers at marketing agencies. They also enable you to make better decisions as a leader. Features like custom fields, project management, work schedules and pace can simplify your daily work⚡ It’s easy to get started with time tracking software, and you’re bound to realize the benefits almost immediately.

Managing your operations with Routing and Live Reporting

The Zendesk Community took a deeper dive into the new and advanced Routing and Live Agent Reporting capabilities. Joined by our panel of experts who shared an overview of the benefits of these new features while presenting a better understanding of how they intertwine with other Zendesk routing capabilities.

Kiss status meetings goodbye: stay in sync, async | Atlassian Presents: Work Life '22 | Atlassian

We all know it and hate it — the dreaded “status meeting.” They’re great when it’s a small team, but they don’t scale and become a waste of time. In this session, we’ll show how to use Atlas to keep teams in sync, async, while empowering them to continue using the apps that let them thrive.