Teams | Collaboration | Customer Service | Project Management

OneDesk is an all-in-one application for customer support, project management, and professional services automation. Explore the key capabilities and learn how to get started in this full overview. OneDesk also includes customer-facing applications: real-time chat, customizable webforms, and a customer portal. These integrated applications allow you to serve your customers while conveniently working on your projects in one platform.

Follow along as we build a Project from scratch and review how the different views communicate specific information.

Using Slack, Australia's largest e-commerce pet supplies company has streamlined its incident management process and reduced email volume. Here’s how.

Deliver personalized messaging at scale within Slack using our Relay Bot. Team members need to deliver targeted information to multiple channels/people at once. Without an automated delivery system this task is either too large to accomplish resulting in missed opportunities or tedious and time-consuming impacting productivity and reducing resources.

Empower your business with cutting-edge agent tools for a remarkable customer experience future. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

Workflow bundles allow you to update workflows across multiple projects at once. Bundles are available to Enterprise customers.

Small businesses who turn to an app to track when their employees clock in and clock out of work tend to struggle with: Lack of Accountability & Inefficient Payroll Process. Punch in and out online with Buddy Punch.

Artificial intelligence empowers every agent to reach their maximum potential. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

In this captivating video, our Co-founder & CRO, Swapnil Tripathi, takes you on a journey into the world of Time Accounting, uncovering valuable insights into how your precious resource is allocated. As a leading expert in the field, Mr. Tripathi provides valuable insights and tells about why one should consider time accounting while evaluating their cost. He also sheds light on how time accounting can revolutionize the way we manage our time and maximize our efficiency by delivering projects in half of a time.

3 tips on how to use Slack to build team camaraderie and bonding by creating social and interest channels for your business, use tools like huddles in the right away to respect people's times, recognizing others how they like and using custom emojis to strengthen your culture. ABOUT SLACK: Slack is a productivity platform for business that connects people to the information they need. By bringing people together to work as one unified team, Slack transforms the way organizations communicate.