Teams | Collaboration | Customer Service | Project Management

Latest Videos

What's new in Asana | July 2024

Welcome to the July edition of What’s new in Asana. This month is all about Asana AI. First, let AI streamline the project creation process with smart projects. Next, write more effective goals based on best practices with smart goals. Finally, use portfolio-level smart summaries to get an AI-generated summary to get up to speed on any notable changes.

The Emotional Labor of Modern Work with Steven T. Hunt Ph.D., Work Techno-Psychologist

This episode features an interview with Steven T. Hunt Ph.D., Work Techno-Psychologist & Author of Talent Tectonics. In this episode, Shawn and Steve discuss how the nature of work is evolving, the cause of burnout, and how we should be using AI to make work better.

How Miro Helps a Leading HR Solutions Provider Align Teams for Maximum Customer Value

Explore the transformative impact of Miro at a top HR Solutions Provider, where team alignment and customer value are paramount. This video demonstrates how Miro's collaborative Intelligent Canvas plays a critical role in helping teams adapt to a rapidly changing business environment. By fostering a shared understanding of objectives and facilitating effective communication across various stakeholders, Miro enhances strategic alignment and operational efficiency.

Virtual Agent For Microsoft Teams: Add Teams to Your Service Desk

If you were looking for help desk software that integrates with Microsoft Teams, InvGate Service Desk was already your go-to option. However, our MS Teams integration has reached a whole new level of proficiency. Connecting Microsoft Teams with InvGate Service Desk turns the messaging platform into a formal communication channel while centralizing interactions in the backend. This provides a double benefit: improving the agents' and end-users' experience and simplifying tracking and measuring all service desk interactions in one place.

Matthew Peng: How to find the right tool for the job

Some platforms for niche use cases don’t require much consideration – you can try, and if it doesn’t work as intended, you can move onto something else. Other platforms, particularly those that are linked to your client services and business finances, require careful consideration. How do you ensure you’re making the right decision? In this episode, we discuss why growing and maturing agencies looking to scale make the transition from disjointed tools to professional services automation (PSA) platforms.