Get a full overview of the features and customization options available in this powerful platform. OneDesk combines Help Desk, Project Management, and Professional Services Automation software into a single application. OneDesk also includes customer-facing applications: real-time chat, customizable webforms, and a customer portal. These integrated applications allow you to serve your customers while conveniently working on your projects in one platform.

In this video we walk you through an overview of Service Watch Active Test as well as the configuration and deployment process. Service Watch Active Test is an advanced feature of Service Watch that allows for lightweight network tests to be executed through Service Watch.

We're thrilled to announce the latest release of M-Files Aino, packed with powerful new capabilities. Aino now enables you to ask questions from all your data in M-Files, select specific scopes for queries, and enjoy enhanced conversational skills with automatic chat history. Available in both M-Files Web and the new M-Files Desktop, Aino also boasts specialized cognitive skills including math and calendar logic.

The M-Files Connector for Copilot empowers your organization to enhance productivity and data utilization across platforms. By seamlessly publishing selected information from M-Files to the Microsoft 365 platform, it ensures that Copilot can leverage crucial data while maintaining the strictest security protocols. Users experience a unified view, accessing only the data they are permitted to see in M-Files, thus preserving confidentiality and compliance.

Start building better customer experiences with these three tips. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

We made reassigning tasks and setting due dates from My Assignments quick and easy. Now you can make inline edits without having to go to a project first.

Freshdesk is the all-in-one helpdesk solution powered by AI to streamline your operations.

Time is money, so make every minute count. Our platform helps you easily track your billable hours and focus on the right clients to maximize your business's profitability.

Agency clients I talk to often want more strategic consulting from the agencies they hire. At the same time, many agencies feel like the services they’re delivering are often undervalued by the clients they serve. If both of these are true, then why are so many agencies caught in what Pete Caputa calls the “Tactician’s Trap” where it feels like you’re on an endless hamster wheel selling implementation services without being valued for the strategic insights you can provide to your clients.

Welcome to the June edition of What’s new in Asana. First, specify the impact of subgoals, projects, and tasks that automatically contribute to a goal’s progress with weighted goals. Next, view capacity plans grouped by projects to manage project staffing. Finally, manage your billing cycle more effectively by temporarily pausing the licenses of inactive users in your domain. For a full list of what’s new this month, check out our Release Notes in the Asana Help Center.