Zendesk helps you manage your Service Level Agreements (SLAs) so you can provide good service on a consistent basis and avoid SLA breaches.

Troop Messenger- a new effective business messenger app that holds the entire office on single screen letting all the team members to collaborate with each other. Troop Messenger offers both individual and group chat facility across IOS, Android or Web app. This app will support multiple app formats to share. You can also forward and reply to messages in the groups or in individual chats.

Python now offers static types! Companies like Dropbox and Facebook, and open-source projects like Zulip, use static types (with PEP 484 and mypy) to make Python more productive and fun to work with — in existing codebases from 40k lines to 4 million, in Python 2 and 3, and while preserving the conciseness and flexibility that make Python a great language in the first place. I’ll describe how.

With the Text feature, Zendesk makes it easy to give your customers quick and efficient answers through text message.

Mattermost is the enterprise messaging workspace built for high-performance teams. Learn how your organization can use Mattermost to increase productivity and accelerate innovation without compromising on security.

Mattermost lets you securely message teams, anywhere. This demo provides an overview of end-user features that allow teams to be productive collaborating with each other in a secure messaging workspace.

Learn how SLAs (Service Level Agreements) can be managed in TeamSupport to improve customer satisfaction!

Better organize your team with roles and permissions in Zendesk Chat, where you can specify granular permissions for each team member.

Want to import Active Directory users into Mattermost channels? Here's a quick demo that shows you exactly what to do.

With skills-based routing, you'll always be able to pair customers with the best-skilled agent to handle their request.