Zendesk's COO, Tom Keiser, explored the recent trends that modern retail customers expect from customer service today at the 2018 NRF Retail Show & EXPO. In this talk, he looks at the power of personalization and context, brand trust and authenticity, and highlights how VP of Global Customer Care from Fossil, approached creating a global omnichannel customer service platform with Zendesk.

TV dashboards from Geckoboard ensure your most important metrics and current targets are clear and visible throughout the day, enabling teams to quickly identify issues, see the impact of work in real-time and keep on track to hit goals.

At the AI Summit in San Francisco, Zendesk’s Jason Maynard and Dollar Shave Club’s Brian Crumpley shared what they have learned from combining machine learning with customer experiences.

Come watch a presentation on some Git tips and tricks used by Mattermost developers. Presented by Jonathan Fritz, engineer at Mattermost, Inc.

Use simple customer satisfaction (CSAT) surveys in Zendesk Support to gather feedback from your clients, and drive improvement across the customer journey.

Learn more about how Products in TeamSupport can keep your help desk team organized and improve your customer knowledge!

Learn more about using Schedules in Zendesk Support, and see how it can impact both the customer experience and team reporting.

Learn how Customer Chat can be utilized in TeamSupport for more instantaneous communication with your customers!

Complete Network Intelligence for Microsoft 365, Office 365, Azure, AWS, and SaaS by Exoprise CloudReady. The platform offers the best synthetic monitoring solution and end-to-end visibility into performance issues faced today by IT leaders and executives. Collect deep metrics about your application, service, and network to accurately pinpoint the issues and troubleshoot faster.

Learn more about how ticket automation within TeamSupport can help your team work more efficiently!