Teams | Collaboration | Customer Service | Project Management

In this tutorial, we’ll walk you through setting up automated ticket assignments and share expert tips to optimize your Zendesk workflows. This feature ensures that tickets are assigned to the right agents, helping your team handle inquiries faster and more effectively. Manual or Automated – Choose the assignment method that fits your workflow Smart Views – Organize tickets for easier triage Auto-Routing – Use triggers to assign tickets based on keywords.

Bring ideas to life faster with Miro Prototyping—no design tools or dev work required. In this 2-minute walkthrough, Rosalba Giuffrida, Group Product Manager at Miro, shows how she turns static screenshots into testable, interactive prototypes using AI. Whether you're working on websites, apps, or early product concepts, Miro Prototyping makes it easy to: Built for product managers, designers, and cross-functional teams working fast and iterating early. Give it a try — Miro Prototyping is free during Beta.

Learn how to set up a web widget for messaging in Zendesk.

If you missed Relate 2025, this is your chance to catch up on the latest Copilot updates. Join our product experts as they walk through key new features, show how they work in practice, and explain how to use them in your Zendesk environment to improve productivity and get the most from Zendesk AI.

What Are Mouse Jigglers? Mouse jigglers are small devices or software tools that simulate mouse movement to keep users appearing “active” even when they’re not. They’re often used to bypass employee monitoring systems that track idle time. Real Case Example: At a mid-sized IT firm in Texas, management noticed consistent 8-hour logs from remote employees, yet deadlines were still being missed. Upon deeper investigation, they uncovered the use of mouse jigglers, which were creating a false impression of productivity.

In this video, Brandon, a Paid Media Lead at Miro, walks you through how he uses Miro's innovation workspace to build integrated marketing campaign flows. You’ll get a behind-the-scenes look at how to map out each stage of a campaign, create clear visual models that communicate strategy, and leverage Miro's diagramming tools to make your campaigns more effective.

Miro is partnering with XPRIZE to support the world's most forward-thinking innovators. As part of this collaboration, all XPRIZE teams now have free access to Miro’s visual collaboration platform, helping them accelerate their work, solve complex global challenges, and turn ideas into real-world impact faster. From climate change to space exploration, XPRIZE teams are tackling massive problems with bold solutions. Miro gives them the tools to brainstorm, prototype, and collaborate seamlessly across disciplines and borders.

Ops Leaders, are you unintentionally making life harder for your delivery team? Galen Low, co-founder of The Digital Project Manager and host of The Digital Project Manager podcast, joins us to flip the lens, and spotlight the real impact of operational decisions from the delivery floor up. Galen has spent years helping digital PMs thrive in chaotic environments. In this episode, he shares the signs leaders might be missing when systems break down and how to create structures that support people doing the work.

Unlock the secrets to managing high-performing remote teams! In this video, we explore expert-backed productivity strategies tailored specifically for CEOs and business leaders steering distributed teams.

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