Teams | Collaboration | Customer Service | Project Management

Planning doesn't always happen in neat 3-month blocks. This video shows you how to use Custom Time Frames to map Craft.io to the way your team actually works, whether that is via PIs, specific release windows, or yearly cycles. The highlights: Jump to a specific step: Socials: LinkedIn/linkedin.com/company/craft.io Blog/craft.io/blog.html Knowledge Center/craft.io/knowledge-center.html.

Put one task in multiple projects, one project in multiple portfolios, and one portfolio in multiple goals with Asana multi-homing.

Learn how Asana’s AI-powered workflows simplify vendor risk management, ensure compliance, and maintain audit readiness—from intake to reporting. See how AI streamlines data capture, assigns reviewers, tracks documents, and delivers full audit trails with reasoning visibility. Key Moments.

Get alerted in real-time when Zendesk metrics change. From spikes in ticket volume to SLAs - it's easy to use Geckoboard to keep track of important changes in your Zendesk data, without having to wait for a report to refresh.

Connect your work to your goals with Asana portfolios.

Learn how to facilitate powerful brainwriting sessions in Miro that generate more diverse ideas than traditional brainstorming. Perfect for teams who want everyone to contribute equally! Brainwriting creates space for quieter team members to contribute and prevents meetings from being dominated by the loudest voices. Watch how ideas evolve as team members build on each other's thinking! TIMESTAMPS.

This video is all about how you can save to M-Files. Whenever you save a document to M-Files, you use metadata to tell the system what the document is and what it relates to. When using M-Files, you no longer save documents in a single folder. Rather, you save your documents to the M-Files drive (which can be found on your computer like any other drive). You do not need to specify any other location than the document vault, as M-Files locates the document in the correct views on the basis of the metadata you define in the metadata card.

Get started with Zendesk Workforce Management (WFM) in this comprehensive onboarding session designed to help you streamline and optimize your customer support operations. In this video, you'll learn how to: Confirm WFM is successfully activated Manage and customize user access Create Teams and assign tailored Roles Monitor agents in real time with tracking tools Each topic includes a live demo to walk you through the key features and workflows, so you can confidently apply what you learn directly in your own Zendesk account.

Get started with Zendesk Workforce Management (WFM) in this in-depth onboarding video and Q&A, designed to help you master the tools that are transforming customer support. In this session, you’ll learn how to: Integrate Zendesk WFM with your existing tools Implement WFM best practices Empower your team to achieve WFM excellence What you’ll learn: Create Workstreams Create general tasks Validate tasks using the Agent Activity feature Set up Automation.

Master Zendesk Workforce Management (WFM) in this in-depth onboarding video designed to help you unlock the full potential of your support operations. In this video, you’ll learn how to: Integrate Zendesk WFM with your existing tools Apply industry best practices to optimize your workforce Empower your team to achieve WFM excellence What you’ll be able to do after this session: Track real-time agent activity status Monitor attendance in real time Measure Workstream performance using Dashboards Report on agent activity, attendance, and performance.