Teams | Collaboration | Customer Service | Project Management

Latest Videos

Time Champ's Employee Geofencing and GPS Tracking!

In this video, we delve into the powerful employee GPS tracking and geofencing feature offered by Time Champ. With this feature, your team's clock-ins and outs are streamlined through geofences as they enter or exit designated locations. You'll learn how to effortlessly monitor job site visits, login/logout times, and enhance project management. Discover the step-by-step process of creating a job site within Time Champ, including adding team members, selecting projects, setting tasks, and configuring automatic time tracking.

Democratizing Creativity through AI with Matthew Hutson l Conversations with Zendesk Podcast

On this episode, we’re joined by Matthew Hutson, Contributing Writer at The New Yorker. Matthew has been writing in the AI space for quite some time and shares many important insights about creativity and the role of AI in a number of fields.

8 Essential Customer Service Skills l Improving the Customer Experience

Great customer service isn’t possible without the right customer service skills. In this video, we show you the top 8 customer service skills for 2023. Timestamps: Intro - 0:00 Why are customer service skills important? - 0:25 8 customer service skills you need - 0:42 Tip #1: Empathy - 0:46 Tip #2: Product knowledge - 1:23 Tip #3: Collaboration - 1:42 Tip #4: Speed - 2:03 Tip #5: Communication skills - 2:13 Tip #6: Data-centricity - 2:31 Tip #7: Consistency - 3:10 Tip #8: Adaptability - 3:28.

Webinar: Jira Software integrations for high-performing teams | Atlassian

Provide value to your customers faster by making sure every effort counts. Processes need to be more efficient while improving quality and shortening feedback loops. Integrations into Jira Software help you to do just that. They unify your data and unlock capabilities in Jira that help your team be more effective.

Say hello to Slack Sales Elevate

Introducing your new sales productivity game-changer, designed to take your team's deals and productivity to new heights. Slack Sales Elevate brings the power of Sales Cloud into Slack to help sales teams get even more out of their people, processes and real-time CRM data — all in one place. Automate work, save time, increase visibility, and close deals faster than ever with Slack Sales Elevate. Get started today at slack.com/solutions/sales.

Secure Your Company by Tracking Keystroke Activity | Time Champ

Enhance your company's productivity and ensure focused employee activities with Time Champ! Say goodbye to uncertainties surrounding employee work patterns and potential moonlighting. With Time Champ, you can analyze intensity graphs that vividly showcase keystrokes and mouse clicks, allowing you to identify activity trends. You'll have the ability to monitor specific time periods, enabling you to pinpoint work intensity and detect any unusual breaks or potential moonlighting instances.

Mastering Operational Efficiency: Insights, Strategies, and the Journey Behind 'Come Up for Air'

Dive into an enlightening conversation with Liam Martin as he hosts Nicholas Sonnenberg, an expert on business efficiency and productivity. Nicholas delves deep into the intricacies of his recently released book, "Come Up for Air," shedding light on the nuances of writing and the art of book promotion. The duo explores the crucial role of operational efficiency, the significance of process documentation, and how modern communication tools are reshaping businesses. Moreover, Nicholas emphasizes the importance of strategic planning and organization, generously sharing wisdom from his rich experience. Gain valuable insights as he introduces the CPR (Communicate, Plan, Resource) Framework, a transformative model for achieving peak efficiency.

Sending Notifications via Workflow | The Smarter Way To Work

Notifications are a great way of keeping people up to date of what is going on with the documents they put into a workflow. To send a notification, first define the recipient users and user groups. Then enter the notification subject and the message. You can also specify the user from metadata or state transitions. Does your M-Files look different? - This video features the latest M-Files user interface (released in November 2022). Please note that the lessons in this video still apply.

Are You an Underdog in Business? We Want to Hear from You!

In this episode of Rework, host Kimberly Rhodes sits down with 37signals founders Jason Fried and David Heinemeier Hansson to hear about the company's fondness for underdogs – small businesses that are scrappy, do more with less, and use creativity over big budgets. If this sounds like you, we'd love to hear from you and just might have you on an episode of Rework to share your story. Plus, the lucky winner will get one year of Basecamp Pro Unlimited on us!