Teams | Collaboration | Customer Service | Project Management

In the post-pandemic world, digital transformation has become more relevant than ever. Shifting global attitudes and a widespread transition to remote working have meant companies need to leverage new technology to adapt to the fluidity of the modern business world and the modern workforce. For many companies undergoing a digital transformation, business process outsourcing (BPO) providers can help drive additional success.

Imagine Jerry, an entrepreneur brimming with innovative ideas, eager to bring his latest brainchild to life. He knows he has something special, but how can he convince others of its potential and set the stage for a successful product launch? Proof of concept! The answer lies in crafting a solid proof of concept—a critical step often overlooked by aspiring innovators.

Google Workspace has more than 3 billion users and 8 million paying customers as of 2022. You can’t have a long conversation about promoting team collaboration and sharing knowledge without mentioning Google Workspace (formerly referred to as G Suite). Its range of tools, including Google Sheets, Docs, Slides, and Gmail will help streamline your workflows and effectively manage your agency’s projects. But the one thing it’s missing is a project management tool.

Growth is the ultimate goal of every company, and companies grow when more projects are completed. As a result, it is extremely important to keep track of all your project expenses. Failure to track project expenses can result in overspending, and misleading financial reports, and yes, your project can fail under adverse conditions, causing you to lose your next project.

These are just some of the comments we received in our recent agency expert roundup on the topic of burnout. We were expecting the conversation to strike a chord with those at the top of their agency game, but what we didn’t realize is just how real burnout is – and how painfully it is being felt across all sectors and job roles in the industry.

Get ready for a supercharged update! Our May version includes two high-impact improvements that give you new superpowers in Scoro – read below how to unlock the full quote-to-cash flow with role prices and set up advanced automagical workflows or notifications!

The life of an agency owner is a constant juggling act. Between managing client relationships, overseeing internal projects, and keeping a close eye on financials, it's unsurprising that many agency owners struggle to maintain profitability. That's why we've built a new guidebook to help you maximize your agency's financial performance.

The web! The new frontier for businesses. It has never been easier to get started in web development. You don’t need to be a tech giant or have millions of dollars to invest. All you really need is a great idea, some coding skills, and a bit of elbow grease. Starting a web development studio can be an extremely profitable business venture. However, there are a few things that you need to know to be successful. So, how do you start a web development studio?

In a recent Teamwork webinar, we had the pleasure of hosting Megan Bowen, Chief Customer Officer at Refine Labs, for an insightful and engaging discussion on how agencies can boost profitability by establishing stronger teams, processes, and pricing strategies.

Optimizing your help desk and processes is key to maximizing the satisfaction of customers. Help desk management should be a complementary process between your help desk software and your team. On one hand, your help desk should provide you with the optimal features to improve your processes. On the other hand, you should define your workflows and ensure best practices are followed. With that said, here are 10 best practices for managing your help desk and improving your support.