Teams | Collaboration | Customer Service | Project Management

Every project needs a plan. But sometimes, even the best, most carefully drafted plans need to change. That’s the basic premise behind agileproject management, a project managementmethodology that’s wildly popular among software development teams. In 2021, 86% of software development teams were using agile, and it's quickly becoming the dominant practice in industries where iteration and flexibility are essential.

In this new era of work, leaders have an opportunity to equip teams with clarity, alignment, and focus. Today, we’re proud to unveil a suite of new enhancements designed to help you do just that. According to the 2022 Anatomy of Work Index, workers spend 58% of their time on work about work, with 42% suffering from burnout and imposter syndrome at the same time.

A project management tool divides your business tasks into smaller, more achievable chunks helping you become more efficient. And isn’t that what we all want from our businesses? From guaranteeing smooth daily operations to exploring different strategies to enhance your eCommerce store sales, a small business owner has to balance multiple job designations or has a limited team to do so. Project management tools for small businesses are a sigh of relief in such scenarios.

Marketing teams bring so much to the table within an organization — but they aren’t typically known for their militant scheduling and detailed organizational skills. The same is true for creative agencies, from traditional marketing agencies to full-service digital marketing firms. On the flip side, project management as a discipline doesn’t have much of a reputation for being creativity-friendly or flexible.

Constant video meetings have become incredibly popular throughout the pandemic and this new normal of work. Although zoom meetings do enhance collaboration and create a more agile work culture, they can also be a large waste of time and drag on a lot longer than needed. Voice messaging can be a great way for teams to save time and increase productivity while avoiding the constant video meetings and zoom fatigue.

To make sure your call center is running at maximum efficiency, it is important to track key performance indicators (KPIs) and essential call center metrics. By tracking these numbers you can identify areas in need of improvement which will ultimately lead to success for the business as a whole. This article shares some of our favorites among different types of KPIs – but there are many more out there, chose the ones that will fit your business the best.