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The latest News and Information on Project Management, Methodologies, Productivity and Tools.

6 Ops Changes That Took This Business from Scrappy to Scalable - with Alex Bodini

Growing a professional services business often starts the same way: scrappy teams, generalists wearing multiple hats, and a lot of momentum driven by energy rather than structure. In this episode of The Handbook, Harv sits down with Alex Bodini, CEO of Spin Brands, to unpack how Spin evolved from a grassroots social media shop into a multi-entity group of 100+ people. Rather than waiting for a crisis to force change, Alex and his co-founder made a conscious decision to professionalize the business so they could attract bigger clients, better talent, and more ambitious opportunities.

Solving Inbox Chaos: How to Auto-Assign IT Emails to a Ticketing System

If you’re managing IT requests through a standard Gmail or Outlook inbox, you already know that many incoming emails are tickets that need to be tracked, worked on, and closed. Managing tickets from an inbox is a manual process. You have to read the email, decide who is best to handle it and forward it to them. Then you need some way to keep track of what’s been answered or what needs follow-up. This results in a lot of back and forth and wasted time.

Internal Communication: Definition, Importance, Types, and Tools

Internal communication is the planned and continuous exchange of information, ideas, and feedback among employees and leaders within an organization, across all levels and locations. Unlike external communication—which targets customers, partners, regulators, and social media channels—internal comms focuses on keeping your workforce connected, informed, and aligned with organizational goals.

How to reduce business complexity in operations using better visibility

Quick overview Business complexity becomes easier to manage when you have clear visibility into how work actually happens. When time, workflows, and tools are easy to see, it’s much simpler to spot bottlenecks, reduce rework, and keep teams aligned. In this article, you’ll learn how to recognize where complexity is building, understand how it affects performance, and find practical ways to simplify operations using workforce analytics.