Teams | Collaboration | Customer Service | Project Management

Project Management

The latest News and Information on Project Management, Methodologies, Productivity and Tools.

The 3 Client Communication Risks (& How to Avoid Them) w/ Susan Fennema

It can be terrifying to allow your clients to “see how the sausage is made,” and this is one of the main concerns related to handling client communications within your project management or professional service automation software. While there are benefits to streamlining your client communications and inviting them into the system that runs your agency–benefits like visibility, client perception & efficiency–each of those benefits comes with some pretty intimidating risks.

The Ultimate Guide to Paid Time Off:Policies, Benefits, and Best Practices

PTO policies vary widely among employers, with some offering a set number of days per year and others providing more flexible arrangements. The primary goal of PTO is to offer employees a work-life balance, ensuring they have time to rest, handle personal matters, and return to work refreshed. PTO is a crucial element in employee benefits packages, as it directly impacts job satisfaction and overall well-being.

8 steps to write an effective project status report

Effective project status reports are the best way to keep your stakeholders aligned and in the loop during your project progress. These high-level updates proactively let your team know if a project is on track, at risk, or off track—so you can course correct if necessary to hit your deadlines every time. Learn how to create project status reports in a few easy steps, plus check out a template you can use right away.

The remote work dilemma for young employees

Young Americans are entering the workforce without ever setting foot in a typical office, thanks to the shift in the workplace from temporary to permanent remote labor. Researchers and professionals in the workplace are debating the possible long-term repercussions of this shift on employees in their early careers.

Leveraging technology for operational improvement

In the ever-changing world of contemporary company, attaining competitive advantage and long-term success is contingent upon operational improvement. It includes a methodical optimisation of procedures, techniques, and technologies with the goal of increasing production, cutting expenses, and strengthening efficiency. Technology is at the center of this revolutionary journey, acting as an accelerator and facilitator of operational excellence.

The role of leadership in achieving operational efficiency

Operational efficiency is more than just a goal in today’s fast-paced business world; it’s essential for success. Optimizing every part of a business’s processes to boost output, cut down on waste, and provide better value is what operational efficiency means. To get a company to this level of success, leadership is essential. Leaders’ job is to ensure that their companies are operationally efficient and stand out in a crowded market. This blog post talks about that job.

Introducing: Odie OneDesk's AI Assistant

The March 2024 release of OneDesk has brought an exciting new feature — Odie the Ai-powered assistant! Odie (‘OD’) is a Chat-GPT-like AI tool integrated with OneDesk’s messenger and customer-facing applications. The AI uses advanced and modern technology such as large language models (LLMs) and generative AI to make suggestions, generate replies, and answer customer queries. Odie is a personalized assistant, meaning its answers are trained on your own content.

What is a request for proposal (RFP)?

As an agency leader, do you ever feel pulled in opposite directions? That’s a real possibility when it comes to requests for proposal (RFPs). An RFP solicits proposals for services, usually on projects with multiple facets, phases, or deliverables. Agencies can be on both the giving and receiving end of the RFP process. For example, a business might create an RFP for a comprehensive marketing campaign, including commercials.

9 steps to craft a successful go-to-market (GTM) strategy

A go-to-market (GTM) strategy is a step-by-step plan for launching a new product or expanding into a new market. It helps you launch your product to the right audience, with the right messaging, at the right time. Learn how to craft a go-to-market strategy in nine steps and set your next product launch up for success.