In the tight labor market that most of the world is experiencing, talent retention is absolutely critical. However, leaders still need to ensure that all employees are productive and engaged. Retaining ‘bad apples’ just because it’s difficult to hire only erodes company culture and profitability.
If you’re an internal communicator experimenting with generative AI (like ChatGPT and others), you’re not only an early adopter but are also likely taking a lot of questions from your team about applied artificial intelligence (AI) in the context of communications strategy.
In today's digital world, productivity tools such as Notion have become essential partners in managing workflows, centralizing crucial information, and collaborating with team members. Notion, a notable app in this category, showcases a range of capabilities - from note-taking to project management. However, like any app, Notion is not one-size-fits-all. In some cases, its uniquely comprehensive approach can come across as bloated or complex.
Enterprise chat has evolved to become a preferred medium of internal communication and collaboration among businesses. Startups have caught up to the pace and are leading the space with absolute dynamism, while enterprises are in some cases lagging behind in adoption due to various reasons. In this blog, we have covered the importance of using enterprise chat applications and how they can impact business success. We have also curated the features you must look for in a suitable chat app.
Every year, businesses lose millions of dollars due to disengaged employees. Unfortunately, it is not uncommon for an organization to have demotivated and disengaged employees. While there are methods you can take to prevent them from feeling that way, there are also techniques that you can utilize to help re-motivate and reengage those that are currently disengaged. This blog post will share approaches you can leverage to help motivate employees that are disengaged.
What do you think about film production? Is it a result of teamwork or collaboration? To get the answer, you have to go over the end. Well, you may think of why we're pulling film while talking about business. It's because you can perceive the significance of collaboration in a film production effectively. However, in business, collaboration greatly impacts achieving the desired success.
Zendesk’s CX Trends 2023 Report found that 40 per cent of business leaders now view customer support as a revenue driver. This growing number highlights the importance of first-class customer service to business success. Frighteningly, 73 per cent of customers will switch to a competitor after multiple bad experiences. And staying on top of your customer service is easier said than done, especially with so many data points, stats, and KPIs to try to decipher—let alone draw insights from.
The world is more unpredictable than ever before. Responding to constant economic, social, environmental, and political change, consumers are making more contradictory choices as they juggle what they need with what they want, and with what’s available. This unpredictability is making life harder and harder for businesses to acquire and retain customers.
Choosing the right software can be a nightmare. With so many acronyms, options, and features, making the right choice is no mean feat. You might even be left scratching your head as terms like CRM and SaaS are thrown around without any explanation. But fear not. If you’re wondering whether you can use Zendesk as a CRM, then you’ve come to the right place.
