Employees enjoy a flexible lifestyle in this new era where hybrid is the new normal. Employers have no issues even if they work while traveling, provided it is delivered on time. However, not all instances can be this easy to flow, so employee performance management is a must to maintain the desired equilibrium between discipline and freedom. It helps an organization organize employees and resources and checks their activity/productivity ratio. Using an employee monitoring tool is helpful here.

In the ever-changing world of contemporary company, attaining competitive advantage and long-term success is contingent upon operational improvement. It includes a methodical optimisation of procedures, techniques, and technologies with the goal of increasing production, cutting expenses, and strengthening efficiency. Technology is at the center of this revolutionary journey, acting as an accelerator and facilitator of operational excellence.

Operational efficiency is more than just a goal in today’s fast-paced business world; it’s essential for success. Optimizing every part of a business’s processes to boost output, cut down on waste, and provide better value is what operational efficiency means. To get a company to this level of success, leadership is essential. Leaders’ job is to ensure that their companies are operationally efficient and stand out in a crowded market. This blog post talks about that job.

The March 2024 release of OneDesk has brought an exciting new feature — Odie the Ai-powered assistant! Odie (‘OD’) is a Chat-GPT-like AI tool integrated with OneDesk’s messenger and customer-facing applications. The AI uses advanced and modern technology such as large language models (LLMs) and generative AI to make suggestions, generate replies, and answer customer queries. Odie is a personalized assistant, meaning its answers are trained on your own content.

In the current economy, every business is trying to reduce liability and operational costs. CEOs, CFOs, and CIOs’ top choice is to outsource as much as possible. However, outsourcing itself is not always successful due to many reasons. Today we are only focusing on how we make outsourcing successful and what process we can outsource. What are the tools to be used to make it successful? Get Free Demo.

As an agency leader, do you ever feel pulled in opposite directions? That’s a real possibility when it comes to requests for proposal (RFPs). An RFP solicits proposals for services, usually on projects with multiple facets, phases, or deliverables. Agencies can be on both the giving and receiving end of the RFP process. For example, a business might create an RFP for a comprehensive marketing campaign, including commercials.

Your role changes throughout the week and even throughout the day. This is comms, after all. We wear many hats. Sometimes you are the creator. Sometimes you’re the strategist. Sometimes you’re the boss. Sometimes you’re bossed.

Companies are increasingly trying to promote customer experience into a key selling point. And for good reason—the Zendesk Customer Experience Trends Report 2021 found that 75 percent of customers will pay a premium to buy from brands that provide a great customer experience. Exceptional customer experiences require exceptional customer experience design. But what does that customer design really look like?