When a customer has an issue, all they want to do is solve it—quickly. In fact, 73 percent of customers say that speedy resolutions sit at the very top of their priority list. This should have companies paying attention. Why? Good support experiences have become critical drivers of customer loyalty and spend. Getting faster answers for customers often means scaling resources. But for smaller companies, adding new agents or technologies can be a tall order.

A go-to-market (GTM) strategy is a step-by-step plan for launching a new product or expanding into a new market. It helps you launch your product to the right audience, with the right messaging, at the right time. Learn how to craft a go-to-market strategy in nine steps and set your next product launch up for success.

Effective project status reports are the best way to keep your stakeholders aligned and in the loop during your project progress. These high-level updates proactively let your team know if a project is on track, at risk, or off track—so you can course correct if necessary to hit your deadlines every time. Learn how to create project status reports in a few easy steps, plus check out a template you can use right away.

Explore how Insightful’s hours tracking software revolutionizes service quality in BPO operations. From bridging communication gaps to reducing employee turnover, discover actionable insights and best practices to enhance client satisfaction and streamline operations.

Discover how BPOs adapt to remote work with employee monitoring solutions, cost-saving strategies, scalability options, and enhanced resilience measures. Explore the intersection of remote work and BPO services for optimized operations.

Project budgeting software is necessary for managing costs and ensuring a project is profitable. In this guide, we’ll compare the best project budgeting software for project managers. These platforms offer expense and time tracking tools, revenue forecasting, and more.

Figuring out how to make a diagram seems easy enough. You draw shapes, use lines and arrows to connect them when necessary, and then add labels. Not so bad, right? But creating an effective diagram — one that clearly represents your information — involves more than doodling. Here are eight common diagramming mistakes to avoid (and why it’s worth your effort to get these visual aids right).

The UK’s greatest experiment with a four-day work week has been not only effective but also revolutionary, marking a shift in working practices that is unparalleled and changing the modern workplace. After a year, an overwhelming 89% of the involved firms have decided to stick with the shortened timetable, with more than half deciding to make it a permanent alteration.

A shocking trend has surfaced in an era where the boundaries between work and life are becoming increasingly hazy, having a lasting impact on workplace dynamics and employee well-being. 4 out of 10 workers, or a hefty 40%, have called in sick due to burnout, according to a recent MetLife UK survey of 2,009 employees. This is alarming data. This information highlights the growing problem of employee burnout and highlights the pressing need to review present workplace policies and health care programs.

Operational improvement has become a need in the fast-paced corporate world of today in order to remain competitive. But the people who carry out plans and technologies on a daily basis are the real heart of every organization. This article explores the vital role that employee engagement plays in fostering operational improvements and provides advice on how companies may best utilize the potential of their employees to increase output and efficiency.