As we wave goodbye to 2023, it’s a natural time to look back and reflect on all of your achievements from the past year. To help you out during this time of observation, we’ve launched 4 new reports that will help you analyze, understand, and draw conclusions about your work. Now with greater ease, you can report on the past and know what actions to take to set your team, projects, tasks, and time up for success in the future. Here we come, 2024!

Explore the synergy of bullet journaling and Insightful's employee tracking software in our latest post. Learn how to tailor time management techniques to individual styles and boost team efficiency.

Your team is in a relentless, repetitive cycle: manually updating project statuses, sorting through work requests, and dealing with endless email threads—tasks that demand attention but add little to your organization’s strategic goals. This scenario is all too common in today’s enterprises, where manual tasks eat into valuable resources and sideline core objectives. That’s where automation comes in.

It’s a new year and the time when teams look to the months ahead with unblinking optimism. Maybe you’ve already planned a strategy to delight your core customer and focus on product innovation. Or perhaps you’re still working toward alignment on high-level goals. No matter which stage you’re in — goal-setting, planning, or execution — it’s all hard work.

There are more ways than ever for customers to get in touch with tech support. Ever wonder what customer service looked like 50 or 60 years ago? It certainly wasn’t as accessible or intuitive as it is today. Here’s a look back at how customer support technologies evolved over the last century, and a peak at where they’re going next.

The rise of remote call centers is a response to the global shifts in work dynamics and also a strategic move towards an agile and efficient customer support model. The question for businesses today isn’t whether to adapt to this change but how to do it successfully. This statistic signify a numerical surge and underlines a fundamental shift in how businesses reimagine customer interactions.

Dive into our comprehensive guide on moonlighting in the workplace. Discover how to create effective policies that align with employee aspirations while maintaining productivity using Insightfuls remote work tracker. Read on for insightful strategies!

One way to always run your field service business into disputes with your workers is to manage their timesheets on paper. Making your field service technicians submit paperwork for their attendance, time-off requests, and grievances not only wastes their time but also means less work completed for your service delivery. An easy way to avoid making your workers toil in paperwork for basic administrative tasks is to use a timesheet management software.