Teams | Collaboration | Customer Service | Project Management

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Reverse groups & Swimlane order | New Release Overview

New Feature Release: Reverse Views Group & Swimlane Order! In our latest update, we're excited to introduce a highly requested feature: Reverse Views Group & Swimlane Order. This enhancement allows you to easily organize your data views, ensuring you can focus on the most relevant information for better visualization and usability.

Centaurs, cyborgs & clones: 3 ways organizations are using artificial intelligence

The way we collaborate is going through a massive transformation. Already, there are many ways teams can use artificial intelligence to work together more effectively; as we move further into the future, it seems all but inevitable that the technology will have an even more profound impact on collaboration. While the emergence of AI-powered collaboration capabilities is no doubt exciting, organizations need to figure out how to balance innovative functionality with data sovereignty and security.

New in HEY! Search Improvements

We know how critical it is to find the email you’re looking for quickly, so we just shipped significant improvements to search. We’re surfacing more relevant search results and you can filter results by attachment — like PDF, images, and more. You can also select emails in the search results and take action on them. To make the searching easier, you’ll see a list of recent searches before you even start typing in the field.

Ryan McNamara: The REAL purpose of ops: A revenue and growth driver

Operations is a critical role within agencies today. But beyond the day-to-day, there’s a big opportunity to leverage this role as strategic driver of growth and efficiency. How can you develop both yourself as a leader and your agency to deliver better results? In this episode, Ryan McNamara, Head of Operations for Rise at Seven, highlights 3 key areas that every ops director should focus on: Financial rigor - what metrics you should be looking at and how often, to help you make strategic decisions.

Hubstaff vs Time Doctor: Which is the best employee time tracking tool?

Looking for a comprehensive Hubstaff vs Time Doctor comparison? Tracking actual hours worked by your employees — whether they’re in-house workers or a remote team, can cause a real headache. An excellent time tracking tool can make the entire process relatively smoother, faster, and effective. So which one do you choose? While there are tons of options out there, we will compare two of the best time tracking tools on the market, Hubstaff vs Time Doctor, in this post.

21 Warning Signs of Unhappy Employees & Low Morale

Is your team delighted and motivated, or are there signs of unhappiness that you’re missing? Employee happiness and morale are essential to keeping productivity high and retaining your best talent. However, even the most engaged teams can sometimes face low morale. In this article, we’ll go through some of the most common signs that your employees might be unhappy to help you prevent it from escalating into bigger issues.

Effective active listening: Examples, techniques & exercises

What if we told you listening wasn’t as simple as, well, just listening? In fact, different types of listening go beyond learning—you can also listen to improve your relationships, deepen your connections, and build trust. In this article, we’ll walk you through the different types of listening and show you how active listening can help you listen to understand—not just respond.

How to define roles and responsibilities for team success

It’s challenging to stick to a project plan without clearly defined roles and responsibilities. When you define team roles, you can help teammates collaborate and work through projects more efficiently. In this guide, we’ll explain how to establish roles and responsibilities and why doing so will benefit your team’s mission. You know that chaotic feeling of managing a project where roles and responsibilities are unclear?

How to Calculate And Reduce Attrition Rate ?

Employees leaving the organization isn’t considered a good sign as it disrupts work and costs money to hire new people. Calculating the attrition rate can help a business understand how many employees quit over time and how this can be improved. Once you know the number, you can find out why they’re leaving. Maybe the pay is low, there’s no room to grow, or the workplace culture is stressful. After finding the reasons, you can make the following changes to improve the attrition rate.

Elevating Customer Support: Five Goals to Strive for in 2024

In today’s increasingly competitive marketplace, people—particularly those in customer support—are key to setting your company apart from the crowd. Needless to say, the stakes are high. To get you started on the right foot, here are five ways to think about increasing your CSAT and elevating your brand.