Teams | Collaboration | Customer Service | Project Management

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Deploying instructions and custom tone of voice for AI agents

This video demonstrates how you can create instructions and a custom tone of voice for your advanced AI agent. For more information, see: Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

Top 15 Construction Project Management Software in 2025

Are you searching for the top construction project management software? Then you are on the right page. As a construction project manager, the first step you take is to have a strong foundation for your structure. Similarly, taking your construction business from the bottom to the top these days requires you to have the right tools. Whether you are in the residential, commercial, or industrial construction sector, such tools help you manage project deadlines while staying within budget.

14 Free Live Chat Apps for Seamless Global Communication in 2025

In 2025, the landscape of global communication is rapidly evolving, and live chat apps are becoming essential tools for businesses to connect with customers worldwide. With an increasing emphasis on real-time interactions and personalised customer service, having access to a variety of free live chat apps can greatly enhance a company's ability to communicate seamlessly across borders.

How to Use Workforce Analytics to Drive Business Decisions?

Workforce analytics is not just about counting hours or measuring performance – it provides you with different decisions on how to thrive. With the help of workforce management solutions and strategies based on analyzing your workforce data, you can enhance efficiency, utilization, and morale. Besides, the workforce analytics market is projected to grow at a CAGR of 14.4% from 2024 to 2034, reaching an estimated value of USD 9,160.2 million by 2034.

The Complete Guide to Employee Offboarding [+ Checklist]

Employee offboarding is a structured approach to managing an employee’s departure from a company. This process is more than just collecting company property and completing final paperwork—it is a critical phase for ensuring smooth transitions and safeguarding the company. A well-designed offboarding process addresses compliance requirements, ensuring that the organization adheres to legal obligations like final pay, benefits continuation, and any other regulatory requirements.

Leveraging Live Chat and Customer Distress Index (CDI) to Improve B2B SaaS Customer Experience

In the fast-paced realm of B2B SaaS, crafting an exceptional customer experience is not just beneficial—it’s essential. Your clients expect more than just standout software solutions; they demand responsive and engaging support. Here, we delve into leveraging two vital tools—Live Chat and TeamSupport’s proprietary Customer Distress Index (CDI)—and illustrate how their integration can elevate your customer experience strategies to new heights.