Teams | Collaboration | Customer Service | Project Management

%term

time doctor

Top 10 workforce optimization software (features, pricing)

Jun 11, 2024 By Time Doctor In Time Doctor
As a business owner, using workforce optimization (WFO) strategies can increase your company’s employee productivity and operational efficiency. And the easiest way to reap these benefits is by utilizing workforce optimization software. The software integrates data from various sources, such as your contact center, back-office, etc., into one unified solution. These data-driven insights allow you to make faster and more informed business decisions.
Read Post
TrackingTime

Get More Done: Task Batching for Peak Efficiency

Jun 11, 2024 By TrackingTime In TrackingTime
Do you ever feel like your day is a whirlwind of constant task switching? You answer a quick email, then jump to a social media post, only to get sidetracked by a colleague’s urgent question. This constant context switching is a major hurdle in the business world. It can leave you feeling scattered, stressed, and ultimately, unproductive. If traditional time management strategies haven’t quite cut it, there’s a powerful technique waiting to be explored: task batching.
Read Post

GitHub Integration for Miro: 2 Way Data Sync with GitHub Issues

Jun 10, 2024 By Miro In Miro
The GitHub integration for Miro introduces a realtime, 2 way data sync between GitHub Issues and Miro. The video shows how to choose a repository, import issues, and then update and sync those updates all within Miro, without leaving your Miro board. All updates to GitHub issues will be updated to GitHub in real time. You will also learn how to create multiple GitHub issues at once by selecting sticky notes and then converting those Miro Sticky Notes into GitHub Issues. Those converted sticky notes will appear as app cards on the board.
View Video
miro

ServiceRocket extends the power of Miro with a new suite of enterprise-ready integrations

Jun 10, 2024 By Will Bishop In Miro
ServiceRocket’s new apps and integrations provide incredible value to Miro users across Salesforce, GitHub, and Autodesk. ServiceRocket is a technology solutions partner that helps thousands of enterprises get the most out of their software. The latest addition to their portfolio of enterprise-ready solutions: a suite of new apps and integrations for Miro’s public App Marketplace.
Read Post
scoro

Employee Utilization Reports 101: Your Ultimate Guide

Jun 10, 2024 By Marilyn Wilkinson In Scoro
A utilization report tells you how your employees are spending their work time. It shows how much time they spend on tasks, projects, and other activities, differentiating between billable (revenue-generating) and non-billable (internal, administrative) work. Utilization reports help calculate key metrics like: Let’s say you have a designer on your team who works eight hours daily.
Read Post
time doctor

The ultimate offshore call center guide

Jun 10, 2024 By Time Doctor In Time Doctor
Offshoring your customer service to a call center is a great way to improve your customer experience at an affordable rate. However, you should only select an offshore call center after careful consideration. Your customers may be unsatisfied and could leave you if the service your offshore call center provides is poor. But how do you choose the right offshore call center? In this article, we’ll go over what an offshore call center is, and how to choose an offshore call center.
Read Post
InvGate

The 10 Most Common InvGate AI-Hub Questions, Answered

Jun 10, 2024 By Daniel Ciolek In InvGate
Incorporating Artificial Intelligence (AI) into everyday tasks is no longer a distant dream but a present reality. At InvGate, we've taken a step towards this with our AI-Hub. This suite of AI-powered features has been designed to add an additional layer of intelligence to our existing products, InvGate Insight and Service Desk. Many tasks that were historically believed to be only achievable with human intelligence are now being tackled by AI.
Read Post

Copyright © 2024 OpsMatters™. All rights reserved.