Teams | Collaboration | Customer Service | Project Management

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Work together better: 10 of the best Agile collaboration templates in Miro

A client wants a new mockup by the end of day; the development team identifies a bug that needs fixing; a competitor launches a cool new feature — and that’s all before lunch! The fast pace of business today makes Agile collaboration — the ability to coordinate among cross-functional teams — more important than ever. To stay competitive and innovative, Agile teams must be able to quickly adapt, take action when new opportunities arise, and practice relentless improvement.

Incident Management Process: Best Practices Within ITIL

Welcome to our detailed guide on the incident management process. Today’s world runs on technology, making IT support crucial for businesses and service providers. You need a strong strategy to quickly handle issues, keep your business going smoothly, and reduce hiccups when an incident occurs. When dealing with any type of incident you’ll want to follow a step-by-step method throughout the incident.

Mastering Scrum Estimation: Techniques for Agile Teams

Accurate estimation is crucial in Scrum as it helps in setting realistic expectations for the workload associated with completing user stories or tasks. By assigning relative size or time values to each task, the team can make informed decisions about their capacity and plan sprints more effectively. This process not only aids in better sprint planning but also enhances the predictability of project timelines.

New in Basecamp: Timesheet

Need to track time so you can bill your client? Want to know who's spending how much time on what? Introducing Timesheet, an add-on that makes tracking time simple. Track time by clicking the green timer at the top of to-dos, cards, docs, and more. To capture work that happened elsewhere, add time to the project itself on the project home page. You can add hours for other people on the project, too, which is handy if they forgot.

Enterprise social networking is dead! Long live unified employee communications platforms!

The demise of Workplace by Meta marks the latest casualty for enterprise social networking — a trend that’s time has passed. Organizations are now turning to all-in-one, employee communications and experience platforms powered by artificial intelligence (AI) to keep employees connected, informed and productive.

What is technical debt? How to pay it off (with examples)

Technical debt is the cost of additional work caused by choosing the quickest solution rather than the most effective solution. Though there are times when technical debt is worth it, it’s important that your team understands the positives and negatives of speedy decisions and how to manage rework in an efficient way. Product managers, programmers, and other stakeholders should carefully consider the trade-offs involved.

Transforming Customer and Employee Experiences with Freddy AI | Siddhartha Agarwal | Refresh2024 NYC

Join us for an enlightening session from Refresh 2024 in New York, where Siddhartha Agarwal, Senior Vice President of Product Strategy and Operations at Freshworks, delves into the transformative power of Freddy AI. Discover how Freshworks is revolutionizing customer and employee service solutions for companies of all sizes. In this video, you will meet Freddy AI and learn how.

The link between neurodiversity and innovation

“Everyone is a genius. But if you judge a fish by its ability to climb a tree, it will live its whole life believing that it is stupid.” This quote, commonly attributed to Einstein, captures how each person has unique superpowers that, when cultivated, can unleash their full potential. In a similar way, when companies embrace a diversity of thought, skills, and perspectives among team members, innovation flourishes.

Understanding Straight-Time Pay: A Complete Guide to Calculation

Understanding how employees are compensated is crucial for both employers and employees. Straight-time pay is a fundamental concept in payroll management, referring to the regular wages an employee earns for working their standard hours. This guide will explore what straight-time pay is, how to calculate it, its applicability to different types of employees, the legal regulations surrounding it, and the tools available to manage it effectively.