An IT service desk is a central employee service hub that helps streamline support, boost productivity, and improve job satisfaction. Read to learn more.

Are you looking for the best strategic planning software in 2024? In the present, your business strategy is essential and will decide your future. Surprisingly enough, it can also change depending on the scenario. Planning, strategizing, managing, and executing is your staircase to success. However, given the current circumstances, it’s not as simple as it sounds.

Understanding your customer support means understanding the metrics by which you measure success. With a proactive approach to customer support, ticketing agents can achieve resolution swiftly and effectively. This blog explores key performance indicators (KPIs) to better understand the effectiveness of your SaaS support team, and how TeamSupport can provide the tools to monitor your customer success.

In today's fast-paced business environment, professional services companies, including consulting firms and shared services organizations, face the challenge of managing vast amounts of information and expertise. Effective knowledge management is critical for these companies to maintain a competitive edge, streamline processes, and provide exceptional service to their clients. But what exactly is knowledge management, and why is it so vital for professional services companies?

In today’s dynamic work environment, fostering a company culture of teamwork is essential for success. Collaboration and transparency are the cornerstones of effective teamwork, enabling companies to leverage diverse skills, streamline processes, and achieve common goals. A strong culture of teamwork not only enhances productivity but also boosts employee morale and engagement, creating a positive and inclusive workplace.

Venturing into the realm of government contracting can be a lucrative opportunity for businesses of all sizes. However, the process of developing your first government proposal and responding to Requests for Proposals (RFPs) can seem daunting. Understanding the steps involved, knowing how to navigate the requirements, and leveraging technology can help streamline the process and set you up for success. Here's a guide on how to develop your first government proposal and respond effectively to RFPs.

The latest InvGate updates are here, and we've packed them with powerful enhancements to both InvGate Service Desk and InvGate Insight! From AI-driven support solutions to workflow automation and more, these new features are designed to make your life easier while taking your Service and Asset Management to the next level.

Get a clear picture of your team's workload with Insightful’s new Workload Distribution Report. Learn to balance tasks, optimize resources, and boost productivity without making compromises.

Imagine a workforce where employees are enthusiastic, motivated, and truly invested in the company’s goals. This is the power of employee engagement. It’s more than just job satisfaction; it’s a deep commitment and connection to the organization’s mission and values. Engaged employees have a direct impact on productivity. They are more likely to go the extra mile, innovate, contribute to a positive work environment and increase the success of organizational goals.