I thought we were all pretending to work until the New Year? #tech #agile #scrum #sprint
I thought we were all pretending to work until the New Year?
Teams | Collaboration | Customer Service | Project Management
Collaborating To Help Teams Work Better In The Modern Workplace
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Introducing new tools for secure, verified, and centralized citizen & customer support
Workspaces that extend beyond internal team collaboration and utilize Rocket.Chat to engage with citizens, customers, or patients will experience a structural yet seamless shift going forward. We’re excited to introduce a suite of powerful new features designed to elevate secure and confidential cross-channel communication between organizations and customers or citizens. Single Contact ID: docs.rocket.chat/docs/single-contact-identity VerifyChat App: docs.rocket.chat/docs/verify-chat-app Omnichannel Contact Center: docs.rocket.chat/docs/omnichannel-contact-center.
Drill-Down Reporting
Take a look at our brand new drill down reporting in TeamSupport.
Introducing New Features Across the Platform | Release 716
Platform Release 716 contains 308 new features, improvements, and bug fixes from Windows Agent 24.45, Mac Agent 24.45, Web 24.47.1, Server 24.45, and BI 24.42 as well as other components since the last release. See the highlights below. For a full rundown, check out the complete Release Notes.
Create and Manage Unscheduled Tasks and Projects in OneDesk
In the world of Project Management, not every Task or Project fits neatly into a pre-planned timeline. Sometimes, Projects arise unexpectedly or need to be handled on the fly. And if you’re using Projects to organize your Helpdesk (which we recommend), you might not have a need for scheduling in the first place as you respond to requests in real time.
Exporting datasets with Zendesk Explore
Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.
Explore recipe: Configuring clickable links for tickets and articles
Learn to configure clickable links for tickets and knowledge base articles in Zendesk Explore reports.
Navigating a downturn: How an effective intranet can help you lead through uncertainty
Economic challenges test organizations and the people who make their mission possible. Budget cuts, layoffs and financial instability weigh heavily on employees, leaving them stressed, distracted and less productive. The key to managing tough times is to build trust through timely updates and transparent communication.
Adapting Employee Learning Programs for Virtual Work Environments
As workplaces evolve into remote and hybrid models, organizations must adapt their employee learning programs for virtual environments. Just as students rely on speedypaper review of paper writing services for assistance, companies can look to resources and feedback provided by online learning platforms to ensure they provide the most engaging virtual training programs possible.
Transforming Business with M-Files and Microsoft 365: A New Era of AI-Driven Productivity
What if your business could harness the power of artificial intelligence to revolutionize the way you manage information and collaborate? In today's fast-paced digital world, the integration of M-Files and Microsoft 365 is doing just that, offering a seamless blend of document management and productivity tools that are enhanced by AI.