Teams | Collaboration | Customer Service | Project Management

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Top Tips to Undertake Back Office Workforce Management

Back-office workforce management is crucial for maintaining efficiency, productivity, and high service levels. Managing shared services or a global business services unit requires specific, sound strategies, which can make a remarkable difference in employee performance and overall operational success.

Capacity Planning 101: Beginner's Guide

Capacity planning means ensuring that there is enough time, people, and specific roles to execute projects successfully. It’s a high-level process that proactively evaluates these factors over weeks or months. It influences the type and volume of work your team takes on. And it shapes hiring decisions, too. For example, deciding whether you have enough developers with experience coding in C++ to execute a potential four-month project successfully.
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Workflow Automation Explained: What It Is & Why It Matters

Workflow automation is essential to driving efficiency and productivity in your workplace. 76% of businesses now use automation for standardizing or automating daily workflows, with 31% of businesses having fully automated at least one function. Are you... In this guide, we'll delve into the concept, benefits, and practical applications of workflow automation, providing you with the insights needed to enhance your business processes.

Remote Monitoring and Management (RMM): Enhancing Management Software

Imagine a central hub accessible from anywhere with an internet connection. This is what Remote Monitoring and Management (RMM) offers, eliminating the need for physical visits and saving valuable time and resources. RMM software empowers IT professionals and Managed Service Providers (MSPs) by transforming their IT management into a centralized, automated, and secure operation, ultimately leading to improved efficiency, enhanced security, and reduced downtime..

10 Free Project Schedule Templates in Nifty, Excel, and Others

Busy, busy, busy! That is exactly how any project manager would describe his or her workday. But while project managers have to juggle multiple tasks and manage complex projects, it doesn’t always have to be so tiring. Using a timeline view, you can easily get a high-level understanding of your entire project, helping you mitigate any challenges, such as an impending deadline or a dependent task that may derail your upcoming schedule.

Employee Disengagement: Signs, Causes & Solutions

An employee doesn’t become disengaged overnight. It’s a gradual detachment due to work-related issues or personal dissatisfaction. As a team leader, business owner, or HR professional, your role is pivotal in influencing employee engagement levels with timely intervention and employee-oriented solutions. In this post, we’ll show you which causes and signs of employee disengagement to look out for and how to tackle them through six actionable solutions.

Benefits of an Online Attendance Management System

These days, it is more of a necessity than a luxury to use online attendance management systems for attendance tracking. Remember, your employees are the pillar of your organization. Thus, keeping them strong is the key to growth and success. With that, it is essential to ensure that your employees are doing all their tasks at the right time for maximum productivity. Overall, how you keep track of their attendance and time will make all the difference. So, let’s dive right into it.

From the CrowdStrike crisis to control: key strategies for IT resilience

Corporate reliance on technology frequently carries the risk of crisis when it fails, for whatever reason. The most recent example was Friday's global IT shutdown. An IT outage like this has serious consequences. The scale of the disruption, from grounded flights to paralyzed hospital systems and stalled retail operations, highlights the vulnerability of our digital world. It has an impact on the organizations involved, particularly their credibility and reputation.