Teams | Collaboration | Customer Service | Project Management

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teamsupport

Empowering Customers: The Value of Self-Service Support in Manufacturing

Apr 12, 2024 By TeamSupport In TeamSupport
In manufacturing, effective customer support requires technology that spans geographical boundaries and provides a wealth of knowledge. From the production of everyday goods to the development of new technology, precision and efficiency are a top priority. Empowering customers to find answers to their questions independently can lead to quicker resolutions, and establish a deeper understanding of customer needs.
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Zendesk experts dive into what's next with AI | Conversations with Zendesk podcast

Apr 12, 2024 By Zendesk In Zendesk
💡 Join Zendesk’s own AI experts in this episode of #ConversationsWithZendesk as they unpack the history of CX transformation and what that means for an AI-powered future. 🔌 On this episode, we're joined by Adrian McDermott, Chief Technology Officer, and Teresa Haun, Senior Director of Technology and CX Strategy at Zendesk. Adrian and Teresa discuss the subject of artificial intelligence in customer experience, offering their insights on how businesses can navigate these changes effectively.
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Partner testimonial - How is BigIn making the most out of Zoho Projects

Apr 12, 2024 By Zoho Projects In Zoho Projects
BigIn, a software company from Vietnam, has been a reliant partner of Zoho for the last two years. Watch Minh from BigIn as he shares insights about how his teams and customers employ Zoho Projects for small and large scale industries, and how enterprise companies in Vietnam largely benefit from its features, while also offering a glimpse of his personal favourite feature!
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miro

How AI-powered tools can improve enterprise security

Apr 12, 2024 By Mark Strande In Miro
Developments in Generative Artificial Intelligence (GenAI) have had a huge impact on content creation, innovation, and collaboration. Everything from creating text, images, and videos, to sorting unstructured information, and generating or analyzing software code are easy to accomplish with the help of GenAI. But what can GenAI do when it comes to security?
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m-files

The Importance of Document Automation

Apr 12, 2024 By M-Files In M-Files
When you envision “automation,” what comes to mind? For many people, it's images of large automotive assembly lines. Deploying robotic arms and other modern marvels, these manufacturing facilities are monuments to the power of automation. However, the real automation revolution today happens outside the manufacturing floor. In offices around the world, automation software is transforming knowledge work—particularly solutions that incorporate artificial intelligence (AI).
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miro

How to build resilient teams with Agile expert Diana Larsen

Apr 12, 2024 By Dave Ross In Miro
Diana Larsen is an international authority in Agile software development, leadership, and transformations. She’s also the co-author of Agile Retrospectives: Making Good Teams Great, Liftoff: Start and Sustain Successful Agile Teams, and The Five Rules of Accelerated Learning. Her most recent book, Lead Without Blame, is particularly relevant now, as it addresses the crucial need for enterprises to build resilient teams in today’s increasingly competitive and challenging landscape.
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time doctor

Microsoft Teams launches Copilot to boost workplace efficiency

Apr 12, 2024 By Time Doctor In Time Doctor
Microsoft Teams is leading the way in innovation in the rapidly changing digital workplace space, particularly with the recent release of Copilot features that improve efficiency and simplify collaboration. Tools that promote efficient communication and remote work are more important than ever as it become more mainstream. That’s exactly what Microsoft’s latest announcement promises, bringing AI-powered improvements meant to turn Teams into a vital tool for employees everywhere.
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Convene

Steering Committee: Role, Responsibilities, and Best Practices

Apr 12, 2024 By Jielynne Barao In Convene
Every business understands the importance of staying on track in any endeavor — may it be creating a new IT system or launching a new product. To ensure that such projects deliver the intended results, having a steering committee is a good solution. Usually comprised of key stakeholders and experts, this committee acts as a guiding hand in project management and risk mitigation.
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m-files

Knowledge Work Automation Will Change Compliance

Apr 12, 2024 By M-Files In M-Files
All companies rely on effective compliance to protect data and streamline business operations. The advantages of automating knowledge work are infinite. Companies can implement a comprehensive database to store institutional knowledge. This approach helps organizations minimize the risk of cyberattacks, avoid document mismanagement, and enhance workflows in every department. Organizations can then focus on superior customer service.
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Simpplr

State of Internal Communications research findings: An interview with Simpplr Chief Insights Officer Jordan Katz (podcast)

Apr 12, 2024 By Derek Miller In Simpplr
Technology is rapidly evolving — and so are many Internal Communication teams, which are leveraging innovations from generative AI to virtual assistance to increase productivity and magnify the impact of their work.
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