Giving effective feedback is a critical skill for all team members to have. In this article, we cover 11 best practices for giving any type of feedback. Plus, get four tips to give feedback as a team manager, and five steps to give upwards feedback to a manager or leader. If you’re uncomfortable giving feedback, you’re not alone. Even though feedback is a critical part of effective workplace communication, a lot of us don’t know how to approach feedback in a constructive way.

Success in today’s competitive business environment depends on understanding and ability to use operational Key Performance Indicators (KPIs). A clear image of the effectiveness, productivity, and general performance of a company may be obtained by monitoring these KPIs accurately. However, companies frequently face major obstacles in this pursuit.

In today's highly competitive business environment, a company's success hinges on its ability to provide effective customer support. A key aspect of this is team collaboration - the more effectively your team can work together, the better they will be at solving customer issues and delivering a superior experience. Let's discuss how team collaboration and customer intelligence can enhance your team's performance.

Making your team feel valued and appreciated goes beyond competitive salaries and good benefits packages (although these greatly matter, of course!); it’s about creating a work environment where your employees feel a sense of belonging. When your team members feel accepted, like they’re an integral part of your organization, they feel happier and, as a result, are more motivated and productive.

There’s a difference between getting the work done and getting the work done well. As a leader, you’re likely most focused on the second part. You don’t just want to get random tasks across the finish line at any cost — you want to maximize your team’s resources and deliver high-quality work that makes a meaningful impact on your organization. Whether you use the academic term to describe it or not, what you’re working toward is better organizational efficiency.

Salesforce is gaining attention in the rapidly changing field of artificial intelligence and technology thanks to its most recent strategic moves, which are intended to strengthen its staff and narrow its attention to generative AI. This article explores the noteworthy advancements and data that Salesforce recently disclosed, providing insight into the company’s strategies for hiring, cost containment, and technology innovation.

Are you a morning person? Is work-life balance a major priority for you? If you are thinking yes for an answer, then definitely you need to get familiar with the concept of first shift. Besides, nowadays, many of us are becoming very health conscious too, hence the first shift is becoming people’s choice & priority too.

Understand the impact an employee monitoring program can have on your business. Learn how to pick the right solution for you based on key features, peer reviews, and employee feedback.

Explore how Insightful’s hours tracking software revolutionizes service quality in BPO operations. From bridging communication gaps to reducing employee turnover, discover actionable insights and best practices to enhance client satisfaction and streamline operations.

When a customer has an issue, all they want to do is solve it—quickly. In fact, 73 percent of customers say that speedy resolutions sit at the very top of their priority list. This should have companies paying attention. Why? Good support experiences have become critical drivers of customer loyalty and spend. Getting faster answers for customers often means scaling resources. But for smaller companies, adding new agents or technologies can be a tall order.