Teams | Collaboration | Customer Service | Project Management

Microsoft Teams contact center integrations follow one of three models: Connect, Extend, or Unify. Extend builds the contact center into the Teams client. Unify runs Teams Phone calls in other applications, such as customer relationship management (CRM) software. You don't have to pick one: on a platform certified for both, each team works in the model that suits it.

Most guides to small business time tracking are lists of eight or ten tools. This one is not, because the tool matters less than two things nobody explains before selling you one. Record-keeping obligations do not scale with headcount. A business with three employees faces the same FLSA requirements as one with three hundred: hours worked each day, total hours each workweek, the day the workweek begins, kept for the required period. There is no small-business exemption. The economics are lopsided.

Sourcing, interviewing and onboarding a remote employee is close to the same work as hiring anyone else, done over video. Most guides stop there, and that is why companies get surprised. The part that actually differs is jurisdictional. Employment law generally follows where the work is performed, not where the company is registered.

Ask your workforce data a question. Get an answer, not a spreadsheet.

Josh Guice, Field CTO at Liatrio, says he can usually tell within the first few conversations whether a client’s AI rollout is actually working. Two or three people are quietly doing something impressive with it. Everyone else is stuck, spending more time wrestling with the tools than they used to spend on the work those tools were supposed to replace. He compares it to dropping a new graphics card into an old motherboard. The card itself is fine.

Artificial intelligence has quickly gone from being a business experiment to a core part of many enterprise workflows. Analyzing key future AI predictions shows why technical leaders must move past simple content filters to handle increasingly autonomous systems. But as businesses use autonomous models in important parts of the business, technical leaders should not mistake basic safeguards like prompt blocklists and output filters for full enterprise governance.

Microsoft Teams is already where many employees communicate, meet, share information, and get work done. But HR support often sits somewhere else. An employee may need to search SharePoint for a policy, open the HR portal to check leave, log into another application to submit a request, or message HR because they cannot find the right answer. An HR AI agent in Microsoft Teams can make that experience much simpler.

Teams across the industry are sprinting to reinvent their software development processes with agentic AI. Yet, navigating the fast-changing landscape of tools and opinions can be daunting for even the most AI-forward organizations. This guide shares Atlassian’s approach and best practices, informed by our own internal AI SDLC transformation and collaborative learnings from top engineering organizations.