Teams | Collaboration | Customer Service | Project Management

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How a VPN Protects Sensitive Business Information

Data is the lifeblood of success in today's dynamic business landscape. Financial records, customer information, intellectual property - these digital assets are crucial for competition and they demand robust protection. While the digital age has introduced conveniences in the form of blurred geographical boundaries so businesses can operate globally, new security challenges have cropped up that must be tackled.

Knowledge Work Automation Will Change Compliance

All companies rely on effective compliance to protect data and streamline business operations. The advantages of automating knowledge work are infinite. Companies can implement a comprehensive database to store institutional knowledge. This approach helps organizations minimize the risk of cyberattacks, avoid document mismanagement, and enhance workflows in every department. Organizations can then focus on superior customer service.

Empowering Customers: The Value of Self-Service Support in Manufacturing

In manufacturing, effective customer support requires technology that spans geographical boundaries and provides a wealth of knowledge. From the production of everyday goods to the development of new technology, precision and efficiency are a top priority. Empowering customers to find answers to their questions independently can lead to quicker resolutions, and establish a deeper understanding of customer needs.

Partner testimonial - How is BigIn making the most out of Zoho Projects

BigIn, a software company from Vietnam, has been a reliant partner of Zoho for the last two years. Watch Minh from BigIn as he shares insights about how his teams and customers employ Zoho Projects for small and large scale industries, and how enterprise companies in Vietnam largely benefit from its features, while also offering a glimpse of his personal favourite feature!

Microsoft Teams launches Copilot to boost workplace efficiency

Microsoft Teams is leading the way in innovation in the rapidly changing digital workplace space, particularly with the recent release of Copilot features that improve efficiency and simplify collaboration. Tools that promote efficient communication and remote work are more important than ever as it become more mainstream. That’s exactly what Microsoft’s latest announcement promises, bringing AI-powered improvements meant to turn Teams into a vital tool for employees everywhere.

How To Measure & Improve Employee Productivity in 2024

Measuring employee productivity is a critical part of today’s competitive business landscape. It’s a tool that empowers managers and business leaders to optimize growth cycles, manage performance culture during stressed periods, and understand how effectively their employees are working. Providing a roadmap to improve performance also empowers managers to enhance their performance management skills.

Zoom workplace AI revolutionizes team collaboration

With the launch of its AI-powered platform, Zoom Workplace, Zoom Video Communications has made a significant advancement in the rapidly changing field of digital workspaces. Together with updates to the AI Companion, this platform seeks to transform teamwork through increased output, smoother connections, and more flexible work arrangements. Here’s a closer look at how Zoom is changing the way people collaborate in contemporary offices.

Zendesk experts dive into what's next with AI | Conversations with Zendesk podcast

💡 Join Zendesk’s own AI experts in this episode of #ConversationsWithZendesk as they unpack the history of CX transformation and what that means for an AI-powered future. 🔌 On this episode, we're joined by Adrian McDermott, Chief Technology Officer, and Teresa Haun, Senior Director of Technology and CX Strategy at Zendesk. Adrian and Teresa discuss the subject of artificial intelligence in customer experience, offering their insights on how businesses can navigate these changes effectively.

The crucial link between employee engagement and retention

To improve things in the modern business environment, it’s important to understand what motivates and keeps employees. Companies can’t say enough about how important it is to have employees who are driven and dedicated to the business’s success, especially when it comes to new ideas and competition. This blog post discusses why employee engagement is important, how it affects retention, and gives businesses useful tips for making their staff loyal and helpful.

How to build resilient teams with Agile expert Diana Larsen

Diana Larsen is an international authority in Agile software development, leadership, and transformations. She’s also the co-author of Agile Retrospectives: Making Good Teams Great, Liftoff: Start and Sustain Successful Agile Teams, and The Five Rules of Accelerated Learning. Her most recent book, Lead Without Blame, is particularly relevant now, as it addresses the crucial need for enterprises to build resilient teams in today’s increasingly competitive and challenging landscape.