Teams | Collaboration | Customer Service | Project Management

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7 Best Resource Capacity Planning Tools

Between workload management, scheduling team resources efficiently, preventing overservicing, and more, operations managers have a lot keeping them busy. Are you still juggling all of that in spreadsheets? Because if so, you deserve better. A capacity planning tool can help you accurately predict project volume, understand utilization and capacity, and optimize resources. Which tool is right for you? We’ve tested some of the top tools and are here to show you the best.

What is quality assurance and why is it important for customer service? | Zendesk

👉 Watch the video to learn what quality assurance is and its importance in the world of customer service. We explain the quality assurance process, some of the best practices and methods for QA, and share an example of customer service QA. ⏳

The customer is always human | Zendesk

At Zendesk, our mission is to power exceptional service for every person on the planet. And we’re accelerating our ambition by building AI with the belief that the customer is always human - whether it's our customer or yours. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

AI Agents: The next generation of AI-powered bots | Zendesk

💡 AI Agents: The next generation of AI-powered bots | Zendesk 🚀 Take care of your customer's entire request from start to finish, no matter the complexity. Do it all without a team of developers or massive budget, and constantly improve your experiences with robust analytics. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

How I Do Customer Journey Mapping in Miro

Product designer Maureen is here to show you her journey map creation process in Miro. See how Maureen deep dives into understanding users' experiences, working hand in hand with them to sketch out their journey. All within the platform. She'll share the details of how she and her team brainstorm ideas to tackle insights they uncover — and craft a practical plan to move forward.

Insider Insights: Unveiling Effective Project Management Best Practices

Today’s complex business landscape demands mastery over projects. Success depends on navigating challenges, delivering results, and driving initiatives forward. This article dives deep into the proven best practices of project management. It’s a toolkit designed to empower you with the knowledge and strategies you need to achieve your goals, overcome obstacles, and confidently elevate your project outcomes.

What's new in Asana | April 2024

Welcome to the April edition of What’s new in Asana. First, create status updates faster with smart status. Asana Intelligence will start a draft status for you, pulling real-time work data in portfolios and goals and highlighting any risks, questions, and roadblocks. Next, save time by quickly duplicating entire sections of tasks within the same project. Finally, use today’s date in a custom field formula calculation to track the duration of progress or time spent on a task.

A four-day workweek results in more productive employees

Taking a bold step toward rethinking the modern workplace, the coaching firm Exos, which is based in the United States, has begun a trial of a four-day workweek that will last for a period of six months. The objective of the effort is to reduce the amount of burnout experienced by employees and to raise productivity, all while preserving or even improving the overall performance of the organization.