Teams | Collaboration | Customer Service | Project Management

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A look into Zendesk's AI implementation journey | Conversations with Zendesk podcast

On this episode, we’re joined by Steven Warfield, Vice President of Customer Service and Technical Support at Zendesk. Steven shares insights into how AI is transforming customer service at Zendesk, emphasizing the importance of human interactions and career growth alongside AI implementation. He also shares valuable feedback from Zendesk customers on their experiences and preparations for an AI-powered future.

How to Improve Remote Team Collaboration with Communication Tools

In the era of remote work, fostering seamless collaboration within distributed teams has become both a necessity and a challenge. Communication tools are at the forefront of enabling this shift, bridging geographical gaps and ensuring that team members remain connected, productive, and engaged.

How Many Work Hours Do You Work in a Full Year?

Have you ever wondered how many work hours you spend in a year? Finding the answer is not only confined to the number but also reveals valuable insights into productivity, career progression, self-development, work-life balance, and overall life growth. Knowing your working weeks in a year can initiate better time management, set new professional goals, and lead to a peaceful life with balanced work.

Big law firms thrive with hybrid office policies

In the wake of the pandemic, big law firms have successfully transitioned from remote work to hybrid office attendance policies. Despite initial concerns, a recent survey by Thomson Reuters reveals that these policies have been embraced with enthusiasm by law firm employees. The survey, which included responses from over 350 employees across 100+ large law firms, sheds light on how these changes have impacted employee satisfaction and office engagement.

June 2024 Version Update: Time Off, BambooHR & Salesforce

With summer starting and vacation plans in full swing, we’re bringing a much-needed breeze to handling your team’s work time. You can now easily manage time off directly from your Scoro’s calendar or sync data over from BambooHR. We’re also launching our Salesforce integration and doing a few tweaks to frequently used buttons to make your daily workflows smoother.

A Beginner's Guide to Project ROI (And What To Track Instead)

Ever take on high-revenue projects and get surprised by low (or even negative) profits at the end? Talk about frustrating. In this guide, we’ll explain project return on investment (ROI), and you’ll discover a more accurate way to measure project profitability than simple ROI calculations.

How Deliveroo unlocked the power of Jira for customer service

Learn how Deliveroo uses Jira Service Management to support their biggest customers and restaurant integrations, delivering more than 100M food orders per year. Hear this Team 24 session covering how they’ve created connected support experiences, automated their workflows, and brought development teams closer to customers.

Flexibility in the Workplace: Exploring the Meaning, Types, and Benefits of Flexible Work Arrangements

The old-fashioned 9 to 5 office routine isn’t as popular as it used to be. That’s why flexible work arrangements are a fresh idea in today’s workplaces. Let us assume that employees currently have the freedom to select where they work, be it the cozy confines of their work at home or the collaborative environment of an office. This hypothetical situation illustrates how work-life balance perspectives are shifting and innovation is accelerating the trend toward flexible work schedules.