Teams | Collaboration | Customer Service | Project Management

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Zendesk experts dive into what's next with AI | Conversations with Zendesk podcast

Apr 12, 2024 By Zendesk In Zendesk
💡 Join Zendesk’s own AI experts in this episode of #ConversationsWithZendesk as they unpack the history of CX transformation and what that means for an AI-powered future. 🔌 On this episode, we're joined by Adrian McDermott, Chief Technology Officer, and Teresa Haun, Senior Director of Technology and CX Strategy at Zendesk. Adrian and Teresa discuss the subject of artificial intelligence in customer experience, offering their insights on how businesses can navigate these changes effectively.
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InvGate

Past, Present, and Future of the Workplace

Apr 12, 2024 By Manuela Aggio In InvGate
Trying to answer the question of what the future of the workplace will look like seems to be a never ending discussion. Of course, this interests both employers and employees, who tend to feel uncertain about the constantly changing landscape and put a lot of thought and effort into arriving prepared for what’s coming.
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m-files

CPA Courtney Kunzig Discusses Automation in Accounting

Apr 12, 2024 By M-Files In M-Files
Knowledge work automation is poised to reshape multiple industries. This is especially true in professional services. In this sector, knowledge is often the primary deliverable. Accounting industry workers handle huge amounts of client data. They also manage sensitive information and face tight deadlines. Workflows, security and compliance, client satisfaction, and firm growth are major priorities for these professionals.
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teamsupport

Empowering Customers: The Value of Self-Service Support in Manufacturing

Apr 12, 2024 By TeamSupport In TeamSupport
In manufacturing, effective customer support requires technology that spans geographical boundaries and provides a wealth of knowledge. From the production of everyday goods to the development of new technology, precision and efficiency are a top priority. Empowering customers to find answers to their questions independently can lead to quicker resolutions, and establish a deeper understanding of customer needs.
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time doctor

The evolution of work: Embracing remote work in digital agencies

Apr 11, 2024 By Time Doctor In Time Doctor
The job landscape is changing significantly, especially in digital firms. It’s not as sudden as some may believe that the trend toward remote work, which gained significant traction in 2020, is happening. According to data from the ONS cited by Quotezone, just 4.7% of UK employees worked from home prior to the pandemic. By 2023, that number had skyrocketed to 44%, with 16% of these workers doing so permanently.
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asana

30-60-90 day plan for new hires (template and examples)

Apr 11, 2024 By Caeleigh MacNeil In Asana
A 30-60-90 day plan outlines the first 90 days of a new team member’s employment and familiarizes them with company policies, teamwork, and goals. This action plan helps your team members check off essential items as they adjust to their new work environment. In this piece, we’ll outline the key components of a 30-60-90 day plan and explain why having one is beneficial.
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rocket.chat

Skype for Business replacement: Top 12 tools

Apr 11, 2024 By Sara Ana Cemazar In Rocket.Chat
Businesses are investing in robust communication tools to foster quick exchanges among team members, vendors, customers, clients, and more. Skype for Business has remained one of the popular video conferencing tools for several years. However, Skype for Business was retired on January 9, 2024. This has motivated businesses to look for an effective Skype for Business replacement that offers similar capabilities or exceeds them.
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wire

Digital Sovereignty: Wire and Schwarz Group announce partnership

Apr 11, 2024 By Hauke Gierow In Wire
Wire and the Schwarz Group today proclaim a strategic partnership to advance secure communication and data sovereignty in Germany and Europe. The partnership was announced at the Cybersecurity Conference by Schwarz in Heilbronn. The strategic partnership has three key points: Wire secures the digital communications of governments and companies in the areas of critical infrastructure, energy, and telecommunications worldwide.
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m-files

Knowledge Work Automation: Reshaping the Future of Work

Apr 11, 2024 By M-Files In M-Files
Knowledge work automation is emerging as a transformative force in the workplace, reshaping the way professionals engage with work tasks and boosting overall productivity. This revolutionary approach seeks to free knowledge workers from time-consuming, administrative activities, allowing them to focus on core tasks that drive improved productivity.
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rocket.chat

Product Roundup: What's new in Rocket.Chat 6.7

Apr 11, 2024 By Pavithra Sudhakar In Rocket.Chat
As we enter another quarter, our momentum continues to surge forward. In this product roundup, we'll delve into Rocket.Chat's latest features with a spotlight on the enhanced personalization of the live chat widget. We'll navigate through key usability upgrades and notable bug fixes, all tailored to provide a superior and customizable Rocket.Chat experience. Let's explore what's new and improved!
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