Teams | Collaboration | Customer Service | Project Management

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Product Roundup: What's new in Rocket.Chat 6.7

As we enter another quarter, our momentum continues to surge forward. In this product roundup, we'll delve into Rocket.Chat's latest features with a spotlight on the enhanced personalization of the live chat widget. We'll navigate through key usability upgrades and notable bug fixes, all tailored to provide a superior and customizable Rocket.Chat experience. Let's explore what's new and improved!

Artificial Intelligence and the Future of Data and Analytics

In today's digital era, businesses are swimming in a sea of data. Understanding and harnessing the power of advanced analytics, data, collective intelligence, and artificial intelligence (AI) is crucial. Developing a strong data and analytics strategy is essential for organizations looking to use information effectively.

The evolution of business software: A detailed look at present problems and future outlook

If you're reading this blog post, regardless of your job title, you’re probably using a ton of SaaS tools to optimize your business operations. In fact, it isn’t an understatement to say that the SaaS model has become somewhat of a cornerstone for many businesses worldwide. According to Gartner, despite significant layoffs in the tech industry over the last year, IT spends are showing no signs of slowing down.

Integrate InvGate Service Desk With Lansweeper And Supercharge Your ITSM

If you're already a Lansweeper user, now you can expand your IT Service Management capabilities by integrating InvGate Service Desk with Lansweeper. This powerful pairing unlocks new possibilities for streamlining your IT operations, broadening your visibility, and delivering rapid, superior service. Lansweeper is an IT Asset Management tool that allows businesses to manage and track their IT inventory. However, it lacks ITSM capabilities on its own since it wasn't designed to provide them.

7 Best Project Management Tools For Consultants

How much time do you spend in spreadsheets every day? The answer is probably a lot if you’re an operations manager at a growing consultancy. Spreadsheets for timesheets, spreadsheets for project phases and planning, spreadsheets for reporting… the list goes on. Why not use a single tool that can streamline, automate, and optimize these processes? We reviewed the top project management tools for consultants to find the best tools for every team and need.

Employee Monitoring Software Market Overview: Forecast for 2030

This year, employee monitoring software is a top choice for organizations to generate performance metrics of employees and track efficiency and productivity. However, controversies regarding the application invading staff’s privacy are also a big concern. In this blog, we will discuss all that and predict the marketplace state of the software product for the upcoming year 2030. Get Free Demo.

Achieving Client Support Excellence with TeamSupport

In the competitive landscape of today's business world, maintaining strong client relationships is more important than ever. However, achieving this can be a daunting task for any organization, given the complexity and dynamic nature of client interactions. This is where TeamSupport comes in.

Save Time and Boost Productivity with Monitask as a TrackingTime Alternative (Detailed Comparison)

Professionals across industries seek efficient ways to maximize their productivity without increasing their workload. Time tracking tools are a major solution, offering a way to understand and manage time spent on various tasks accurately. This understanding boosts efficiency and enhances time management skills, contributing to a more balanced work-life experience.

Zendesk experts dive into what's next with AI | Conversations with Zendesk podcast

💡 Join Zendesk’s own AI experts in this episode of #ConversationsWithZendesk as they unpack the history of CX transformation and what that means for an AI-powered future. 🔌 On this episode, we're joined by Adrian McDermott, Chief Technology Officer, and Teresa Haun, Senior Director of Technology and CX Strategy at Zendesk. Adrian and Teresa discuss the subject of artificial intelligence in customer experience, offering their insights on how businesses can navigate these changes effectively.