Does your sales team need project management? You may have wondered this before (or maybe it hasn’t come up). Either way, there’s a strong argument for managing sales projects just like you would any other agency deliverables. If you want to set your sales department up for big success, using traditional project management principles may be the strategy you’re looking for.

Customer onboarding is a critical first step in cultivating long-term customer success. ‍ This process sets the foundation of your entire customer relationship, presenting an opportunity to impress, engage, and retain your clients. ‍ If executed correctly, a thoughtful onboarding process can significantly enhance customer satisfaction, encouraging them to remain with your business and become advocates of your products and services. ‍ ‍

The Erlang calculator is an essential tool for call center managers to accurately forecast staffing needs based on call volume. With this calculator, you can determine the optimal number of agents needed to provide efficient service to your customers. Try the call center Erlang calculator and streamline your call center operations!

Discover the pros and cons of five top customer support tools. Learn how to optimize their performance by pairing them with an activity monitoring solution like Insightful, and deliver exceptional customer support.

Today remote work and hybrid work modes have become the most preferred work modes worldwide. However, Businesses worldwide are facing the new challenges of managing employee productivity during these work modes. Since these work modes eliminate the face-to-face interaction between employees and employers, productivity monitoring software can be a boon.

Do you ever wonder if your remote or hybrid teams use their work hours effectively? Are they staying active or wasting time? It’s hard to know for sure without constantly checking their tasks, but that can feel like micromanaging. At Workstatus, we’ve faced the same challenges while growing our own remote team. Our solution is idle time tracking software.

Insightful's computer screen monitoring software delivers unparalleled protection against unauthorized software use, reinforcing your company’s digital integrity and compliance with industry standards.

It’s more critical than ever to deliver customer support in a timely and efficient manner. According to Forrester, customers are 2.4 times more likely to stick with a brand when their problems are resolved quickly. To achieve that level of responsiveness, your business needs live chat—providing a way for customers to interact with you at any time, day or night. But not all messaging and live chat software is created equal.

In-app chat solutions have become new avenues to engage and retain players of gaming apps. Recent years also have witnessed a revolutionary change in the gaming industry, with mobile gaming currently leading the way in terms of user engagement and income creation. Also, in-app chat can satisfy users' needs for convenient communication, increase brand awareness, increase retention, and provide businesses with complete control over the customer experience.

A SWOT analysis helps you identify strengths, weaknesses, opportunities, and threats for a specific project or your overall business plan. It’s used for strategic planning and to stay ahead of market trends. Below, we describe each part of the SWOT framework and show you how to conduct your own. Looking for a way to separate your organization from the competition?