In 1913, the concept of tracking hours in a professional setting took a significant leap forward, thanks to Reginald Heber Smith, a lawyer with a vision for greater organization. To enhance efficiency and accessibility in his law firm, Smith introduced the practice of recording hours worked on cases, a method that later became known as “billable hours.” This innovative approach transformed the legal industry and impacted various professionals, from independent contractors to freelancers.
We’ve all become familiar with the phrase “unprecedented times”. You might even say it’s been overused. But if there’s one cohort in the corporate world that knows what the phrase really means, it’s managers. Remote work is booming. Demand for decentralized offices is sky-high. Good people are leaving unexpectedly. Up to 60% of employees are on the fence about their jobs or on their way to checking out.
Technological advancements have revolutionized how organizations operate. However, with increased reliance on technology comes the risk of over-dependence on IT departments. Let’s explore the detrimental effects of such over-dependence and how IT pros can empower other teams by leveraging the right intranet solution.
In this post, we will help you find your most productive hours so that you can optimize your day for maximum efficiency.
Boost your remote onboarding with our remote onboarding checklist. Equip new hires for success in their roles and enhance productivity. Dive in now for a comprehensive guide on mastering remote employee onboarding!
For most Customer Support teams, keeping tabs on your Service Level Agreements (SLAs) is a huge priority. However, if you're using Zendesk, you might find that their standard reporting tools like Zendesk Explore don't always make it easy to see which tickets are about to breach their SLA, or how you are performing against your SLA targets in general.
