Teams | Collaboration | Customer Service | Project Management

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The role of project management in startup success

Running a successful startup is like playing chess — it requires foresight, strategy, and careful planning. Before you make a move, you must consider all the possible outcomes and how your decisions will play out in the long term. The same holds true for startups. Unfortunately, many entrepreneurs overlook the importance of project management in setting up for success.

10 Best Note Taking Apps in 2023 (Free & Paid)

Whether you’re attending a lecture for coursework or a meeting to understand client requirements, one thing is common – you’re left to your means to process and retain large volumes of information. And unless you’re someone who can boast eidetic memory, using the best note taking apps can be a life-saving skill in classrooms and boardrooms alike. With a flood of note taking apps invading the markets, choosing one that serves your purpose can be challenging.

Outsourcing benefits: Cost savings and enhanced productivity

Ever felt swamped with tasks, wishing there were two of you to get everything done? If you’ve nodded in agreement, then you’re not alone. Modern businesses, from startups to large corporations, often find themselves spread thin, trying to juggle multiple responsibilities. There’s a growing solution that over 60% of US businesses are turning to: outsourcing.

Choosing secure collaboration for your enterprise business

Mattermost is a secure collaboration hub designed for technical and operations teams. Larger organizations with strict security, regulatory, and data control requirements want a collaboration platform that meets their needs. Mattermost Enterprise Edition is built for scalability and offers enhanced access controls and advanced functionality modern enterprises require. What type of organization uses Mattermost Enterprise Edition? What features are included in Mattermost Enterprise Edition?

How to Implement Process Improvement Management in Your Organization

Do you want to improve your confidence at work? It’s possible, and there are several things you can do to make it happen. When you have faith in yourself and your talents, success will follow. We will discuss some tips and strategies in these blog posts for becoming more confident at work. Read on for helpful advice!

An essential guide to client orientation

Pop quiz: How much of your agency’s revenue comes from clients? If you didn’t answer “all of it,” the percentage is still pretty high, right? (And if it’s not — well, we want to know your secret!) Without clients, an agency can’t continue to pay its people or keep the lights on. This reality isn’t lost on managers and CEOs, and if asked, just about every one of them will say their agency is customer-centric.

How to Find and Hire the Right Talent with a Recruitment Strategy

Looking to hire new talent for your team but need help figuring out how to go about it? A robust recruitment strategy is crucial in finding and securing the right fit for your organization. You can ensure that the recruiting process is smooth and successful from start to finish. The article comprehensively guides finding and hiring talent with a recruitment strategy.

How to track Zendesk tickets with Service Level Agreements (SLAs) in real-time

Geckoboard makes hitting SLA (Service Level Agreement) targets much easier. With Geckoboard, you can monitor Zendesk tickets, including any SLA policies in real-time. That means you can monitor SLA performance and stay on top of tickets which are about to breach their SLA. Geckoboard is a must for anyone working in Customer Support who uses Zendesk.

Leveraging Advanced Analytics to Transform Insurance Customer Experience

Insurance industry is witnessing a significant transformation driven by advanced analytics. And with an increasing number of customers seeking personalized services and seamless experiences, insurers are under pressure to adapt. A recent study reveals that 68% of insurance customers expect their providers to offer tailored solutions, while 89% believe a smooth customer experience is crucial. Staying in sync with the transformation is a must for businesses in the insurance sector.

11 Tips from Virtual Companies on Building Remote Teams

A remote team is a group of professionals working from various geographic locations, primarily leveraging digital communication tools and platforms to collaborate and achieve common goals. Unlike traditional in-office teams, members of a remote team might never meet in person, bridging time zones, cultures, and spaces through technology.