As businesses continue to evolve and compete in today’s highly digital and connected world, the importance of excellent customer experience management cannot be overstated. With the rise of social media, review sites and platforms such as marketplaces, customers now have more power than ever to share their experiences with others. As a CX Trends 2023 case study by Zendesk found out, 66 per cent of customers said that a bad interaction with a business can ruin their day.

With data breach happening at an alarming rate, data security has become a critical concern for organizations worldwide. With such alarming statistics, ensuring your organization is equipped with the right data security measures and tools is highly essential. To help IT professionals protect their organization’s sensitive data and comply with relevant regulations, we have created this comprehensive guide.

This blog post delves into the nuances of calculating annual work hours, the variables influencing work patterns, and how Insightful's software can aid in enhancing workforce productivity and maintaining a healthy work-life balance.

Navigate the complex world of outsourcing with Insightful’s comprehensive guide. Understand different outsourcing models, explore popular outsourcing destinations, and learn how to make the best choice for your business.

CurrentWare version 8.0.1 is here! With this release, we’re excited to announce several new capabilities in BrowseReporter, an integrated email delivery system, a new warning message for AccessPatrol, and more!

A guide to the downsides of remote work regarding work outcomes.

In these tough economic times, having a savings plan is more important than ever. Even if your salary doesn’t increase or your expenses continue to rise, saving money can help you weather the storm. This blog post will share 24 easy tips to help you save money and prepare for hard times. From changing your spending habits to building an emergency fund, these tips are easy to follow and will significantly impact your wallet in the long run. So go ahead – start saving today!

Project Management plays a crucial role in defining the success of any organization. Without proper project management, you might struggle to finish your tasks within a given deadline. Let’s try to understand the importance of efficient project management by taking the example of John, who is working as a project manager in a start-up. John’s team was working on an important project that must be completed within a tight deadline.