Have you considered streamlining your contacts and optimising the customer experience with the WhatsApp Business chatbot? The feature was released to users of the tool to celebrate the milestone of 5 million companies registered on the app. In this article, you’ll learn how the WhatsApp chatbot works, how to activate it and what it can do to reduce your response time and offer 24/7 support to your customers and prospects.

When it comes to spotting a great employee, many business owners feel like they are looking for a needle in the haystack. It can be difficult to identify someone truly exceptional, especially if you don’t have a lot of experience hiring employees. However, there are certain key and sometimes, very subtle qualities that all good employees should have. In this blog post, we will discuss some of those qualities and give you tips on how to find…. and retain them. Keep on reading!

Customer loyalty comes by respecting and continuously exceeding customer expectations. According to a study published by Rare Consulting, 83% of customers say that their loyalty to a brand is mainly down to the fact that they trust them. The same study also reveals that while price (81%), quality (80%) and convenience (55%) are the key factors in making a purchase, companies and brands that are liked (86%) and trusted (83%) benefit from more loyal customers.

Suppose your company still uses an outdated landline communication system. In that case, you can get irritated by its limitations because these networks are costly to operate, difficult to expand, and do not offer an affordable choice in a world where mobility is rising. These are merely a few factors that show the increase in SMBs' decisions to remove their landlines and migrate to VoIP phone systems.

Sales analysis is the process of identifying and processing sales and revenue-related data. Processing this data ultimately allows you to interpret it, which in turn allows your teams to factor any findings in to future sales initiatives and marketing activities. A sales analysis typically includes dashboards and graphs that make it easier to track how sales are developing.

Every project, no matter how big or small, requires a solid foundation of requirements to ensure lasting success. In fact, proper requirement management is often the difference between a project that meets its objectives on time and within budget and one that falls short.

Are you leveraging email workflow automation tools to boost your productivity? ‍ Straight off the bat, here are a few potential use cases of email workflow automation tools: ‍ ‍ With the right implementation, email workflow automation tools have the potential to help streamline both outreach and marketing campaigns. You can also use workflow automation tools to craft onboarding sequences for new customers and accelerate internal communication.