Teams | Collaboration | Customer Service | Project Management

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The benefits of workforce diversity and Inclusion in the Workplace

The matter of employee diversity and inclusion in the workplace is no longer a point of debate. As per a study by Deloitte, diverse companies encounter 2.3 times higher cash flow per employee. With the globalization of the economy, businesses are more interconnected these days, hence the involvement of employees from different nationalities, race, and culture are seen to be increasing globally. What are your workplace diversity and inclusion strategy?

Rocket.Chat - Secure and compliant collaboration platform

Rocket.Chat is the world's largest open source communications platform. Built for organizations that need more control over their communications, it enables collaboration between colleagues, partners, customers, communities, and even platforms without compromises on data ownership, customizations or integrations. Tens of millions of users in over 150 countries and organizations such as Deutsche Bahn, The US Navy, and Credit Suisse trust Rocket.Chat every day to keep their communications completely private and secure.

Zendesk Customer Experience Trends 2023 - Conversational experiences | Conversations with Zendesk

Customer Experience Trends 2023 - Conversational experiences Customers want fluid, natural conversational experiences in which they are in control – they can choose where the conversation goes across channels as well as when the conversation pauses and resumes. Businesses are building a more fluid CX, especially as a majority of consumers would spend more with companies that allow them to start a conversation on one channel and pick it up on another – without needing to repeat themselves.

Seven Key Findings from our 2023 Agency Survey | Scoro

Agency owners and operators spend a lot of time chasing new business in their eternal search for sustained profitability, and who can blame them? It is quite human and normal to look for solutions where it’s convenient – not where it’s expedient. But the results of our 2023 Agency Operations Survey point to another key area to focus on in the pursuit of agency excellence – process improvement.

Top 9 B2B Help Desk Best Practices

An effective B2B help desk is an excellent start to building a quality customer experience. For internal and client issues, help desks provide a streamlined way to submit support tickets, get assistance, and provide valuable information to the business. This is only the case, though, if it is done right. To ensure that it is effective, implement help desk best practices with proven results.

17 Marketing Project Manager Software Solutions of 2023

Are you a marketing project manager looking for the best software solutions to help you manage your projects in 2023? Look no further! In this article, we will be taking a look at the top 17 software solutions that will make your job easier and more efficient. From automation to collaboration, these software solutions have it all. Read on to discover which one is the perfect fit for you!

10 best HIPAA compliant messaging tools

Healthcare industry is undergoing a major digital transformation. Patients are increasingly choosing healthcare providers who offer digital capabilities such as self-scheduling, in-app reminders, and chat support. Moreover, digital healthcare innovations enable intense collaboration of medical and non-medical staff in and between organizations. Empowering digital healthcare communication but staying compliant with important data privacy regulations calls for HIPAA compliant messaging.